Intake Service Representative

Why Windsor?

Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Title: Intake Service Representative
Job Posting Number: 2026-0355
Posting Type: Internal & External
Posting Period: Thursday, September 24, 2026, at 8:30 a.m. to Thursday, October 1, 2026, at 4:30 p.m.
Department: Employment & Social Services
Union: C.U.P.E. Local 543
Position Status: Regular Full-Time
Job Code: 543391
Grade/Class: 0.10
Number of Positions: 1
Rate of Pay: $29.03 - $34.10 per hour
Hours of Work Per Week : 35

Duties and Responsibilities:

Reporting to a Supervisor, this position will be responsible for:

• General office duties in a highly computerized environment, including typing, processing of initial Employment Ontario application information
• Scheduling of appointments
• Responding to and/or screening of telephone or switchboard inquiries
• Sorting of data and input documents
• Maintenance of various team records
• Providing caseworker assistance such as scheduling appointments
• Providing employment and social assistance information
• Assisting clients with specific problems
• Directing calls to appropriate staff or agencies
• Sorting and distributing mail
• Originating, retrieving, sorting and maintaining files
• Recording various team statistics
• Receiving emergency calls and determining the extent of the emergency to prioritize appointment scheduling 
• Scheduling intake interviews utilizing a computerized scheduling tool
• Performing various third party checks through computerized network access
• Requesting and sending electronic file transfers internally across offices and externally to other Service Providers
• Communicating with the public and fellow staff in a tactful and courteous manner 
• Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program
• Will perform other related duties as required

Note: Please be advised that the initial job placement for this posting will be at the Windsor location. However, applicants are reminded that management reserves and retains its rights to transfer employees and change their work assignment location at any time.

Qualifications:

• Must have an Ontario Secondary School Graduation Diploma or Ontario Ministry of Education Equivalency;
• Must have over one (1) year of experience in Customer Service in a Social Services setting;
• Must have the ability to travel to off site locations in a timely and expedient manner as required.  If method of travel is by vehicle, a current valid and lawful Driver's Licence is required in accordance with the Highway Traffic Act and must provide a driver’s abstract as a condition of employment;
• Must have training and operating knowledge in computer systems/programs including Windows and the Microsoft Office Suite of Products such as Word, Excel and PowerPoint;
• Must have a minimum accurate typing speed of 40 wpm;
• Must possess good verbal and written communication skills;
• The physical demands analysis associated with this job indicates a sedentary level of work.

Physical Demands:

• The physical demands analysis associated with this job indicates a sedentary level of work.

The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve. Note:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free and scent-safe office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.