Salesforce Technical Business Analyst (Canada)

The Opportunity

Flosum is looking for a visionary Salesforce Technical Business Analyst who lives and breathes the Salesforce ecosystem and wants to shape the future of how the world's largest enterprises build, secure, and scale on Salesforce.

About Flosum

Flosum is the only enterprise-grade DevOps, Data Backup & Archive, Trust Center, and Data Seeding platform built 100% native on the Salesforce platform. As a Salesforce Summit Partner and the only native solution certified by Salesforce, we operate within the Salesforce trust boundary, which means zero data exposure, no third-party cloud processing, and full compliance with Salesforce security standards.

Our customers are among the most demanding in the world: Fortune 500 enterprises in regulated industries (financial services, healthcare, government, life sciences) who require SOX compliance, zero-trust architecture, and audit-grade governance. We compete against Copado, Gearset, AutoRABIT, and Salto, and we win because our native architecture delivers security, speed, and extensibility that external tools simply cannot match.

We recently integrated Salesforce Agentforce into our platform, making Flosum the first and only Salesforce-native AI DevOps solution. This is just the beginning of what we plan to build.

What You Will Own

Product Vision & Strategy

• Define and drive the multi-year product roadmap across Flosum's five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva.
• Identify whitespace opportunities in the Salesforce ecosystem where Flosum can create new categories or capture market share from competitors.
• Translate deep Salesforce platform knowledge (metadata architecture, deployment models, Agentforce, Data Cloud, multi-org environments) into product capabilities that enterprise customers will pay premium prices for.
• Stay ahead of Salesforce's own product direction (three releases per year) and position Flosum to capitalize on every platform shift.

AI & Innovation

• Lead the next wave of AI-powered DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code review, automated security scanning, and predictive release management.
• Define how Flosum's extensibility platform enables customers to build custom AI-driven workflows within Salesforce's trust boundary.
• Pioneer agent-aware governance: preparing Salesforce governance frameworks for autonomous systems and AI agents.

Customer & Market Insight

• Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management.
• Translate complex enterprise requirements (SOX, zero-trust, multi-org, regulated industries) into elegant product solutions.
• Partner with Sales and Customer Success to influence deal strategy, conduct product demos for strategic accounts, and close competitive evaluations.

Execution & Delivery

• Write detailed product requirements, user stories, and acceptance criteria. You do the work, not just delegate it.
• Partner with engineering to deliver on aggressive timelines. Own sprint planning, backlog prioritization, and release coordination.
• Define and track product KPIs: adoption, activation, expansion, NPS, competitive win rates.

Who You Are

We are looking for a missionary, not a mercenary. Someone who takes genuine ownership of outcomes, thinks independently, and is driven by a need to build something that matters, not just advance their career.

• 7+ years of product management experience in B2B SaaS, with at least 3 years focused on the Salesforce ecosystem or Salesforce-adjacent platforms.
• Deep technical understanding of the Salesforce platform: metadata-driven architecture, deployment pipelines, sandboxes, packaging, security models, Apex, Lightning, and the ISV partner ecosystem.
• Proven track record of shipping products that enterprise customers (Fortune 500, regulated industries) adopted and paid for. Not features; products.
• Experience with DevOps, CI/CD, release management, or security/compliance tooling is strongly preferred.
• You understand the competitive landscape: Copado, Gearset, AutoRABIT, Salto, and native Salesforce DX. You know where each is strong and where they are vulnerable.
• Strong perspective on how AI/ML (especially Salesforce Agentforce, Einstein, Data Cloud) will reshape the Salesforce development and governance landscape.
• Hands-on executor. You write PRDs, you talk to customers, you review wireframes, you sit in sprint reviews. You do not manage from a distance.
• Exceptional communication skills. You can present a product vision to a C-suite audience and write a technical specification for an engineering team in the same day.
• Intellectual curiosity and a bias toward action. When you see a problem, you solve it. When you don't know something, you go learn it.

What Will Make You Exceptional in This Role

• You have experience building products in the Salesforce AppExchange ecosystem, ideally as an ISV or within a Salesforce-native product company.
• You have worked at the intersection of DevOps and security/compliance in regulated industries.
• You have led product-led growth initiatives within an enterprise product, designing self-serve onboarding, in-product conversion, and expansion mechanics.
• You have a point of view on the future of AI in Salesforce DevOps and can articulate a 3-year vision for how autonomous agents will change how enterprises build on Salesforce.
• You have experience going head-to-head against well-funded competitors and winning through product superiority rather than just marketing spend.

What We Expect in the First 12 Months

First 90 Days: Learn and Diagnose

• Achieve deep fluency in Flosum's five product lines and their technical architecture.
• Conduct 25+ customer and prospect interviews to build a firsthand understanding of enterprise pain points.
• Complete a competitive audit with specific, actionable recommendations on where Flosum should invest to win.
• Deliver your first product roadmap refresh with clear prioritization rationale.

Months 3-6: Ship and Win

• Own and deliver at least one major product release that directly addresses a competitive gap or customer-requested capability.
• Establish a product-led feedback loop between Sales, CS, and Engineering that accelerates deal velocity and reduces churn.
• Define the next generation of Flosum's AI capabilities and present a detailed execution plan.

Months 6-12: Scale and Lead

• Drive measurable improvement in competitive win rates against Copado and Gearset.
• Launch at least one net-new product capability that opens a new revenue stream or market segment.
• Establish Flosum as a thought leader in AI-driven Salesforce DevOps through content, speaking, and ecosystem engagement.

Why Flosum

• Category-defining opportunity: You will shape the future of how enterprises build on Salesforce. This is not incremental; it is transformational.
• Direct CEO partnership: You will work shoulder-to-shoulder with a founder who is deeply technical, product-obsessed, and committed to building the best platform in the Salesforce ecosystem.
• Fortune 100 customer base: Your product decisions will directly impact how the world's largest and most complex organizations operate.
• AI inflection point: Agentforce and autonomous agents are rewriting the rules. Flosum is the first native platform to integrate these capabilities. You will define what comes next.
• Missionary culture: We hire people who want to make a dent, not pad a resume. If you are looking for a place where your work matters and your ideas are heard, this is it.

Compensation & Benefits

• Competitive base salary + performance bonus
• Equity participation
• Comprehensive benefits (health, dental, vision, 401k)
• Hybrid flexibility (San Ramon, CA HQ) or remote for exceptional candidates
• Direct access to Salesforce ecosystem events, conferences (Dreamforce, TrailblazerDX), and customer engagements
• If you live in San Ramon, CA this can be a Hybrid position, but we're open to fully remote in other locations.