Senior Atlassian Platform Engineer - Jira, Confluence, JSM
Astra North Infoteck Inc.
Job Title: Sr. Atlassian Practitioner
Location: Toronto, ON
Work Style: Hybrid 3 days onsite (Tues-Thurs 8:30-5 PM)
For this role client is expecting a senior person who has handled on cloud projects as per their current deployment model, in addition to on-prem solutions, and candidate should have JSM experience too.
Note: For this role client is expecting a senior person who has handled on cloud projects as per their current deployment model, in addition to on-prem solutions, and candidate should have JSM experience too.
Skills: Agile Way of Working ~ Digital : DevOps
Experience Required: 4-6
Our team is currently undersized relative to the scale and complexity of the Atlassian environment we support. We require a contractor who can contribute immediately at a senior level, with minimal technical ramp-up, to increase delivery capacity while maintaining platform standards and reducing operational risk.
This is not a general team augmentation request. The role requires an experienced Atlassian specialist who can independently design, configure, migrate, and support solutions in a large shared enterprise environment.
Environment Complexity
The successful candidate will be supporting an enterprise-scale environment of approximately:
3,000 Jira and Confluence licenses
1,200 Jira Service Management licenses
500 active Jira projects
800 Confluence spaces
70 Jira Service Management projects
Because this environment relies on shared configurations, standard templates, and governance controls, changes must be made with strong awareness of downstream impact across multiple projects, teams, and business groups.
Skills and Experience Required
In this role, the contractor will be required to:
administer and support Jira Cloud, Confluence Cloud, and Jira Service Management Cloud in a large enterprise environment
design and configure governed solutions aligned to enterprise standards rather than one-off customizations
independently build and enhance JSM projects, including portals, request types, forms, queues, SLAs, automations, and intake workflows
support Jira project setup, reconfiguration, troubleshooting, rationalization, and migration
contribute to Confluence space administration, cleanup, standardization, governance, lifecycle/retention-related work, and migration planning
design, maintain, and troubleshoot Atlassian Automation rules, including more complex logic, smart values, branching, and intake-processing use cases
use advanced JQL for reporting, queue/filter design, analysis, diagnostics, migration validation, and administrative troubleshooting
assess and execute project and space migration work, including within-site and between-cloud-site migrations
perform dependency and impact analysis before modifying shared workflows, screens, field configurations, permissions, automations, and other shared objects
work directly with internal customers to clarify requirements, refine requests, and recommend supportable, standards-based solutions
document technical decisions, configurations, migration activities, and non-obvious platform changes to support operational continuity
In addition, the ideal candidate will have strong experience with:
Atlassian Analytics dashboards and data pulls
Confluence cleanup and standardization initiatives at enterprise scale
marketplace app administration, particularly Xray and Scheduler
GitHub integration experience related to Jira workflows and development visibility
familiarity with Rovo / Atlassian AI capabilities
experience working in environments with formal governance, reusable templates, and shared platform standards
Profile Required
The resource must be a true senior Atlassian practitioner, not a generalist with surface-level platform exposure. The value of this contract depends on the ability to:
contribute immediately
work independently
exercise sound technical judgment
reduce, rather than increase, burden on the existing team
A candidate who requires foundational training in Jira/JSM/Confluence administration will not meet the need of this role.
$100k - $120k per year
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