Senior Atlassian Platform Engineer - Jira, Confluence, JSM

Job Title: Sr. Atlassian Practitioner

Location: Toronto, ON

Work Style: Hybrid 3 days onsite (Tues-Thurs 8:30-5 PM)

For this role client is expecting a senior person who has handled on cloud projects as per their current deployment model, in addition to on-prem solutions, and candidate should have JSM experience too.

Note: For this role client is expecting a senior person who has handled on cloud projects as per their current deployment model, in addition to on-prem solutions, and candidate should have JSM experience too.

Skills: Agile Way of Working ~ Digital : DevOps

Experience Required: 4-6

Our team is currently undersized relative to the scale and complexity of the Atlassian environment we support. We require a contractor who can contribute immediately at a senior level, with minimal technical ramp-up, to increase delivery capacity while maintaining platform standards and reducing operational risk.

This is not a general team augmentation request. The role requires an experienced Atlassian specialist who can independently design, configure, migrate, and support solutions in a large shared enterprise environment.

Environment Complexity

The successful candidate will be supporting an enterprise-scale environment of approximately:

• 3,000 Jira and Confluence licenses
  

• 1,200 Jira Service Management licenses
  

• 500 active Jira projects
  

• 800 Confluence spaces
  

• 70 Jira Service Management projects
  

Because this environment relies on shared configurations, standard templates, and governance controls, changes must be made with strong awareness of downstream impact across multiple projects, teams, and business groups.

Skills and Experience Required

In this role, the contractor will be required to:

• administer and support Jira Cloud, Confluence Cloud, and Jira Service Management Cloud in a large enterprise environment
  

• design and configure governed solutions aligned to enterprise standards rather than one-off customizations
  

• independently build and enhance JSM projects, including portals, request types, forms, queues, SLAs, automations, and intake workflows
  

• support Jira project setup, reconfiguration, troubleshooting, rationalization, and migration
  

• contribute to Confluence space administration, cleanup, standardization, governance, lifecycle/retention-related work, and migration planning
  

• design, maintain, and troubleshoot Atlassian Automation rules, including more complex logic, smart values, branching, and intake-processing use cases
  

• use advanced JQL for reporting, queue/filter design, analysis, diagnostics, migration validation, and administrative troubleshooting
  

• assess and execute project and space migration work, including within-site and between-cloud-site migrations
  

• perform dependency and impact analysis before modifying shared workflows, screens, field configurations, permissions, automations, and other shared objects
  

• work directly with internal customers to clarify requirements, refine requests, and recommend supportable, standards-based solutions
  

• document technical decisions, configurations, migration activities, and non-obvious platform changes to support operational continuity
  

In addition, the ideal candidate will have strong experience with:

• Atlassian Analytics dashboards and data pulls
  

• Confluence cleanup and standardization initiatives at enterprise scale
  

• marketplace app administration, particularly Xray and Scheduler
  

• GitHub integration experience related to Jira workflows and development visibility
  

• familiarity with Rovo / Atlassian AI capabilities
  

• experience working in environments with formal governance, reusable templates, and shared platform standards
  

Profile Required

The resource must be a true senior Atlassian practitioner, not a generalist with surface-level platform exposure. The value of this contract depends on the ability to:

• contribute immediately
  

• work independently
  

• exercise sound technical judgment
  

• reduce, rather than increase, burden on the existing team
  

A candidate who requires foundational training in Jira/JSM/Confluence administration will not meet the need of this role.