DevOPS/Cloud Engineer - Senior

DevOPS / Cloud Engineer

Responsibilities

Cloud Infrastructure & Operations

• Design, build, and support cloud environments to create digital products.
  
• Monitor and assess application performance in cloud environments to ensure availability and reliability.
  
• Create, test, and implement safeguards to maintain data integrity and protect against unauthorized access.
  

Cloud Engineering & Automation

• Create, manage, and maintain AWS and cloud-based production systems.
  
• Deploy and automate packages and releases for cloud-based systems.
  
• Design, maintain, and manage automation tools for operational processes.
  
• Define and deploy monitoring, logging, and metrics solutions on AWS platforms.
  

Amazon Connect & Contact Center Solutions

• Design, develop, and implement Amazon Connect cloud-based contact center solutions.
  
• Configure and support:
  
• Call Flows and Queue Flows
  
• Agent Experience
  
• Call Recording
  
• Contact Lens
  
• Metrics and Reporting
  
• CTR (Contact Trace Record) Data Analysis
  
• Support IVR and workflow implementations.
  
• Work with Amazon AI Agents and AWS AI services.
  

Security & Governance

• Implement cloud security models, including:
  
• Identity and Access Management (IAM)
  
• Network Security
  
• Encryption
  
• Ensure availability, performance, security, and scalability of AWS production systems.
  
• Apply industry web, architecture, and security standards and best practices.
  

Architecture & Documentation

• Develop and maintain system design models, technical documentation, and specifications.
  
• Provide architecture recommendations and process improvement strategies.
  
• Evaluate new technologies and vendor products.
  

General Skills Required

• Experience with major cloud platforms such as AWS, Azure, or Google Cloud.
  
• Experience supporting Linux cloud environments:
  
• CentOS
  
• Ubuntu
  
• CoreOS
  
• Experience supporting web technologies:
  
• LAMP
  
• MEAN
  
• Drupal
  
• Elasticsearch
  
• Experience with development and collaboration tools:
  
• JIRA
  
• Confluence
  
• Maven
  
• Jenkins
  
• Experience with scripting languages:
  
• Python
  
• Bash
  
• PHP
  
• Java
  
• JavaScript
  
• Node.js
  
• Experience with build and automation tools:
  
• Git
  
• Ansible
  
• Chef
  
• Puppet
  
• Docker and container-based virtualization.
  
• API development and integration.
  
• Mobile device management experience.
  

Technical Skills (55 Points)

AWS Cloud Expertise

• 10+ years of software development and delivery experience across technical roles.
  
• Ideally 5+ years of AWS cloud experience.
  

AWS Services

Experience with:

• AWS Lambda
  
• Amazon Connect
  
• API Gateway
  
• Amazon Lex
  
• AWS CLI
  
• Amazon Kinesis
  
• Amazon S3
  
• AWS KMS
  
• AWS Glue
  
• Amazon DynamoDB
  
• Amazon RDS
  
• AWS Amplify
  
• Amazon EC2
  
• Amazon Aurora
  
• Amazon Redshift
  
• Amazon MQ / ActiveMQ
  
• Elastic Load Balancing
  
• Auto Scaling
  
• AWS IAM
  
• AWS VPC
  
• AWS CloudTrail
  
• AWS CloudWatch
  

Infrastructure as Code & DevOps

• AWS CloudFormation
  
• AWS SDK
  
• AWS CLI
  
• CI/CD pipelines
  
• GitLab or similar DevOps tools
  

Monitoring & Security

• CloudWatch
  
• CloudTrail
  
• Monitoring and observability solutions
  
• Security best practices
  
• Encryption and identity management
  

Amazon Connect & AI

• Amazon Connect implementation and administration
  
• Contact Lens
  
• CTR data analysis
  
• Amazon Pinpoint
  
• Amazon Polly
  
• Amazon Kinesis Data Streams
  
• Amazon DynamoDB
  
• Amazon AI Agents experience
  

Core Skills & Experience (25 Points)

• 10+ years developing and maintaining technical documentation and system design models.
  
• Environment setup using:
  
• JIRA
  
• Confluence
  
• Maven
  
• Jenkins
  
• IVR and Workflow experience.
  
• Scripting:
  
• Python
  
• Bash
  
• PHP
  
• Java
  
• JavaScript
  
• Node.js
  
• Continuous Integration tools:
  
• Git
  
• Ansible
  
• Chef
  
• Puppet
  
• Docker/container technologies.
  
• API development and integrations.
  
• Architecture and process improvement recommendations.
  
• Monitoring, logging, and metrics management.
  
• Automation of operational processes.
  
• Technology evaluation and vendor assessments.
  

Contact Center Domain / Public Sector Experience (10 Points)

Required

• 5+ years implementing contact center solutions.
  
• Experience with large, complex IT projects.
  
• Knowledge of IVR technologies and workflow systems.
  

Preferred

• Public Sector experience.
  
• Knowledge of Public Sector Enterprise Architecture artifacts and standards.
  
• Experience producing technical documentation aligned with public sector standards.
  
• Experience with:
  
• Public Sector Unified I&IT Project Methodology
  
• Enterprise Architecture practices
  
• Gating processes
  
• Standard SDLC methodologies
  

General / Soft Skills (10 Points)

• Technical leadership and mentoring.
  
• Strong analytical and problem-solving skills.
  
• Excellent troubleshooting and critical-thinking abilities.
  
• Strong verbal and written communication skills.
  
• Stakeholder management and consulting skills.
  
• Facilitation and negotiation skills.
  
• Customer service orientation.
  
• Ability to build strong working relationships.
  
• Detail-oriented and organized.
  
• Ability to manage multiple priorities and meet deadlines.
  

Mandatory (Must-Have) Requirements

1. 10+ years of software development and delivery experience.
   
2. 5+ years of AWS cloud experience.
   
3. Experience with AWS Lambda, API Gateway, Lex, Kinesis, S3, KMS, Glue, DynamoDB, RDS, Amplify, and related AWS services.
   
4. Amazon Connect implementation experience.
   
5. Experience creating and maintaining AWS production systems.
   
6. Cloud deployment and automation experience.
   
7. Knowledge of IVR and workflow solutions.
   
8. Experience with Python, Bash, JavaScript, Node.js, or similar scripting languages.
   
9. API integration experience.
   
10. 5+ years implementing contact center solutions.
    
11. Amazon AI Agents experience.
    

Nice-to-Have

• Ontario Public Sector (OPS) experience.
  
• Government/Public Sector project experience.
  
• Public Sector Enterprise Architecture knowledge.
  
• Experience with public sector governance and methodologies.
  
• Experience working onsite in a hybrid government environment.
  

Work Arrangement: 5 Days Onsite

Submission Closing Date: June 12, 2026 – 12:00 PM EST

Maximum Submission: 1 Candidate