Remote Sales & Customer Service Representative

Make a difference with Cognizant as a Remote Sales & Customer Service Representative in Canada. Engage customers over phone and email while addressing inquiries and processing orders. In this remote role, you will leverage your customer service skills to assist clients with their inquiries and orders. Collaborating with team members, you'll be trained to use systems for information tracking and providing solutions. Your attention to detail will play a critical role in enhancing customer experiences and resolving issues. Key Responsibilities:

• Manage customer inquiries through phone, email, and chat
• Utilize computerized systems for tracking and resolving issues
• Document and address order modifications and customer billing
• Redirect callers to self-service options proactively
• Process orders while ensuring client satisfaction

Requirements:

• High School Diploma or equivalent
• Minimum 2 years of customer service experience
• Strong problem-solving and communication skills
• Detail-oriented and effective in a team environment
• Ability to handle routine queries independently

Bring your customer service expertise to Cognizant’s dynamic team in Canada. #J-18808-Ljbffr