Fair Entry Administrator

Job Responsibility: If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. Recreation & Social Programs is seeking client-focused, enthusiastic individuals for their Fair Entry Program. As a Fair Entry Administrator, you will provide face-to-face interaction with vulnerable Calgarians applying for The City of Calgary's low-income subsidy programs. Primary duties include:

• Document confidential client information in the Subsidy Assistance Management System (SAMS) database.
• Provide referrals and information to vulnerable clients who display complex needs.
• Communicate the range of City and community subsidy programs and services that are relevant to the client's needs.
• Mediate disputes with customers, appropriately deal with threats, and de-escalate hostile clients.
• Identify and contribute towards system improvements that will result in a more effective and efficient program for staff and clients.
• Train new staff on the SAMS database and Corporate and program-specific policies and processes.

Qualifications

• A completed 2 year diploma in Human Services, or a related field, and at least 1 year of experience working with vulnerable populations.
• Intermediate proficiency using Microsoft Office (Excel and Word) and previous experience working in complex database applications is required.
• Formal training in crisis de-escalation is required.
• Training in cultural awareness is considered an asset.
• Knowledge of City of Calgary subsidized programs will be considered an asset.
• Excellent communication skills with a strong focus on customer service and conflict resolution, decision making and problem-solving abilities.
• Demonstrate a high level of attention to detail, sensitivity, and the ability to prioritize work in a high volume and fast paced environment.

Pre-employment Requirements

• A security clearance will be conducted.
• Successful applicants must provide proof of qualifications.

Union: CUPE Local 38 Business Unit: Recreation and Social Programs Position Type: 4 Temporary Part-Time (up to 3months) Location: Various Compensation: Pay Grade 7 $35.45 - 47.43 per hour Days of Work: Vary based on operational requirements. Hours of work: 20 hours work week Audience: Internal/External Apply By: May 30, 2025 Job ID #: 312086