Director Of Operations

OverviewTGA GROUP
is a family-owned and operated, one source provider of development, construction services, leasing and property management services throughout our portfolio of customers and properties. Our integrity, combined with diligence, passion and strong leadership allow us to create long term value down to the last detail. We strive to create spaces that reflect the way people want to live and work today, while evolving for tomorrow.
Due to growth, we are currently seeking a
Director of Operations
to join our TGA Property Management team. This position reports to the General Manager, Commercial Property Management and plays a key leadership role in supporting Real Estate Operations across a large and diverse portfolio of industrial and commercial properties.
Responsibilities
Support the General Manager in executing operational and financial strategies for the industrial and commercial property portfolio
Oversee day-to-day property management activities to ensure assets are operated efficiently, safely, and in accordance with company standards
Collaborate closely with the Building Operations department to ensure timely maintenance, repairs, capital improvements, and overall building performance
Monitor financial performance of properties, including operating expenses, recoveries, and variance analysis, and report findings to the General Manager
Assist with annual budgets, forecasts, and year-end reconciliations and recoveries
Ensure lease administration functions are carried out accurately, including rent billing, escalations, recoveries, and compliance with lease terms
Support tenant relations by addressing escalated concerns, fostering strong long-term relationships, and ensuring a high level of tenant satisfaction
Participate in property inspections to identify operational risks, maintenance issues, and opportunities for improvement
Assist with leasing and marketing efforts for vacant industrial and commercial spaces in coordination with the Leasing team
Help develop, implement, and maintain property management processes, policies, and procedures
Ensure consistency and compliance with internal controls, reporting standards, and company policies
Provide leadership, guidance, coaching, and performance management to property management staff
Identify opportunities for operational efficiencies, cost savings, and service improvements across the portfolio
Support special projects and initiatives related to Real Estate Operations as required
Required Knowledge and Experience
5–8 years of progressive experience in Industrial and/or Commercial Property Management
Strong understanding of commercial real estate operations, tenant relations, and lease administration
Demonstrated leadership experience with the ability to support, mentor, and develop team members
Experience working collaboratively with Building Operations, Leasing, and Finance teams
Working knowledge of budgeting, operating expenses, recoveries, and financial reporting in commercial real estate
Experience with YARDI (Voyager 7S) considered a strong asset
Strong organizational skills with the ability to manage multiple properties and priorities effectively
Sound judgment and problem-solving skills with the ability to identify and mitigate operational and financial risk
Effective communication skills, both written and verbal, with the ability to interact professionally with tenants, vendors, and internal stakeholders
Proficient in MS Word, Excel, and Outlook
Reliable vehicle required for travel to various properties
AODA StatementTGA Group encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process.
We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
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