Head Of Venue Operations & Guest Experience

Senior Vice President - Venue Operations
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Apply nowPosted on September 3, 2026Locations
Showing 1 locationHWY 1 East BOX 3856 Regina, SK S4P3R8, CANOn-siteSports and EntertainmentFull-TimeRequisition #: SRVPV002065Description
Who We Are
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.That’s Powerful Value, Delivered.What You Will Be Responsible For
Operational LeadershipLeading all venue and event operations across the organization’s facilities and entertainment properties.Establishing operational standards, policies, and best practices.Supporting operational readiness and event execution excellence.Overseeing staffing plans, scheduling, and operational coordination.Guest ExperienceEnsuring exceptional guest, fan, sponsor, and partner experiences.Leading customer service initiatives and service quality standards.Addressing operational challenges and implementing continuous improvement strategies.Facility ManagementSupporting facility maintenance, capital improvements, and modernization initiatives.Coordinating with facilities, security, and safety teams to ensure operational compliance.Monitoring operational budgets and cost management initiatives.Event ExecutionOverseeing operational planning for concerts, sporting events, conventions, and community events.Collaborating with production, security, food & beverage, and guest services teams.Ensuring operational excellence before, during, and after events.What We Look For
Bachelor’s degree in Business Administration, Sports Management, Hospitality, Marketing, or a related field.7+ years of progressive leadership experience in sports, entertainment, hospitality, or venue operations.Strong leadership, communication, and organizational skills.Proven ability to manage teams and drive operational performance.Strong financial and business acumen.Experience working in fast-paced live event environments.Ability to work evenings, weekends, and holidays as required.What We Offer
Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.Continuous Learning: through on-the-job training and educational opportunities.Opportunities for advancement within a growing company that values initiative and teamwork.Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.When you work for Brandt, we work for you. It’s as simple as that.
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