Site Reliability Engineer

The Company:

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products— Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Site Reliability Engineer, you'll be the champion of performance and stability for our core application ecosystem. Working closely with our Java and C# engineering squads, you'll ensure that our high-frequency data ingestion pipelines and customer-facing applications meet strict performance and error rate benchmarks.

Your mission is to bridge the gap between code and infrastructure, implementing OpenTelemetry (OTel) standards across the stack to provide deep visibility into how we interact with external social APIs and how our internal services communicate.

What You'll Do:

• OTel Orchestration: Become the architect of our observability pipeline. Implement and maintain OpenTelemetry instrumentation across Java and C# services to ensure high-fidelity traces, metrics, and logs.
• API Reliability: Build integration tests with third‑party social APIs and setup the appropriate monitoring and alerting systems to ensure high availability and reliability.
• Health & Performance: Build and enhance Grafana dashboards and alerting systems that track the "Golden Signals" (Latency, Traffic, Errors, Saturation) specifically tailored for JVM and .NET environments.
• Infrastructure as Code: Drive root‑cause analysis (RCA) for complex distributed system failures and contribute to remediations through code optimizations or infrastructure adjustments.
• Distributed Tracing: Leverage tracing data to identify bottlenecks in cross‑service communication and optimize the path of data from social APIs to our internal stores.
• Full‑Stack Troubleshooting: Debug issues across the entire stack, from containerized application code (Java/C#) down to network calls and cloud resource utilization.
• Capacity Planning: Analyze application usage patterns to inform scaling decisions, ensuring we handle social data bursts without compromising stability or overspending on cloud costs.

What You Bring:

• Software Pedigree: Strong proficiency in Java or C#. You are comfortable reading, debugging, and instrumenting application code.
• Observability Expert: Hands‑on experience with OpenTelemetry, including auto‑instrumentation, manual spans, and collector configuration.
• Modern Tooling: Deep experience with the Grafana ecosystem (Prometheus, Tempo, Loki) or similar distributed tracing platforms (Jaeger, Honeycomb, Datadog).
• API Savvy: Experience working with high‑volume REST/Graph APIs and an understanding of OAuth flows, rate‑limiting, and webhooks.
• Systems Mindset: Solid understanding of how Java/C# applications interact with the underlying infrastructure.
• Pragmatism: Ability to prioritize tasks in a high‑velocity environment and a focus on building "self‑healing" systems rather than manual fixes.
• Education: B.S. in Computer Science, or equivalent practical experience in a high‑scale production environment.

Nice to have:

• Affiliate & Partnerships Industry Fundamentals Certification by PXA

Salary Range:

$110,000 - $130,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks:

• Strong extended health benefits: Health & Prescription coverage, vision and dental care, virtual health care, out‑of‑country medical coverage
  • Insurance coverage (life, short‑term disability, long‑term disability, and more)
  • Health Care Spending Account
  • Two different Employee Assistance Programs
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We’re committed to a positive work‑life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well‑being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3‑year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

Note: Benefits may vary by location and are subject to local regulations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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