IT Network & Support Spec

Join Us in Driving a Safer and Greener Tomorrow as a IT Network & Systems Support Specialist at ArcelorMittal Tailored Blanks!

Position: IT Network & Systems Support Specialist Location: Woodstock, ON

Vacancy: This posting is for an existing vacancy

Join Our Team and Be Part of Something Groundbreaking!

Are you ready to take your career to the next level? Our manufacturing facility is designed with cutting-edge technology and innovation at its core. As a leader in the automotive industry, we are committed to excellence, efficiency, and the future of advanced manufacturing.

At AMTB, we're not just transforming the automotive industry—we're making a real difference in the world, and we want you on our team! Here's why joining us is your best career move:

1. Make a Life-Saving Impact: Every part you help create plays a crucial role in saving lives. Our innovative, lightweight components enhance vehicle safety and performance, ensuring that drivers and passengers are better protected in crashes. Knowing your work directly contributes to safer roads is truly fulfilling!
2. Protect the Planet: We're committed to sustainability. Our parts not only make vehicles safer but also reduce carbon emissions. With materials that are 100% recyclable, you'll be proud to know that your efforts are helping to create a healthier environment for future generations.
3. Thriving Culture: Recognized as a "Great Place to Work" for three years running, and with multiple awards as one of the best companies to work for, our culture is built on values that promote collaboration, respect, and inclusion. Here, every voice is heard, and every idea matters.
4. Career Growth: We believe in nurturing talent from within. With extensive training and dual career paths, you can advance as a technical expert or in leadership roles—whatever aligns with your aspirations.
5. Education and Well-Being: We invest in your future by covering your educational expenses and providing virtually unlimited access to mental health resources. Your safety—both physical and emotional—is our top priority.
6. Celebrate Success Together: We work hard and celebrate even harder! Our generous bonus structure rewards your contributions and the collective achievements of our team.
7. Diversity Matters: Our commitment to a diverse workforce fosters an inclusive environment where unique perspectives drive innovation and creativity.

Our Core Purpose: Driving a Safer and Greener Tomorrow

Our Values:

Safety in Everything We Do

We Operate With Respect

We Do What We Say We Will Do

We Win Together, We Lose Together

We Challenge Ourselves and Each Other

We Find a Better Way

If you're ready to feel good about the work you do and help shape a safer, more sustainable future, AMTB is the place for you! Come innovate and inspire with us! Discover more about us at our website .

Check us out:

Overall Responsibility:

The IT Network & Systems Support Specialist is responsible for providing technical support and administrative assistance to the Information Technology department, ensuring the reliability, performance, and security of the facility's systems and network infrastructure. This role provides user support to the Canadian employee base, maintains hardware and software environments, supports operational technology needs in the manufacturing setting, and contributes to IT projects as assigned by the IT Manager. The Specialist plays a key role in service request management, system monitoring, endpoint maintenance, and continuous improvement of IT services to ensure operational uptime and high internal customer satisfaction.

Accountabilities:

Technical Support & Service Request Management

• Manage daily IT service requests and incidents through the Help Desk system.
• Provide end-user support for computers, printers, mobile devices, and software applications.
• Maintain positive customer service interactions and deliver timely resolutions.

Systems Administration

• Execute software deployments through the Systems Management Appliance (e.g., KACE).
• Maintain software version control and apply required updates, patches, and upgrades.
• Monitor monthly security patching schedules and address compliance issues.
• Support desktop and laptop refresh cycles, including imaging and OS upgrades.

Network & Security Support

• Monitor network and system alerts, performing basic triage and escalation where necessary.
• Track and maintain antivirus compliance (e.g., McAfee).
• Troubleshoot basic network connectivity issues and support local infrastructure requirements.

Asset & Inventory Management

• Maintain accurate hardware asset tagging and inventory records.
• Manage warranty renewals for PCs and printers.
• Order and track printer consumables and end-user accessories (keyboards, mice, etc.).

Vendor & Project Support

• Coordinate with third-party vendors for hardware and software support needs.
• Assist with IT improvement initiatives and projects under the direction of the IT Manager.
• Prepare and update basic reports from the Help Desk system (including KACE database reporting).

Qualifications:

• Diploma in Computer or Network Administration, Information Technology, or related field.
• 0–5 years of relevant experience in IT support, systems administration, or technical service.
• Experience working with Help Desk systems is considered an asset.
• Proficiency in English (written and verbal).

• Strong troubleshooting skills for hardware, software, and basic network issues.
• Working knowledge of Microsoft Office and Microsoft 365 applications.
• Experience with systems management tools (KACE or equivalent) preferred.
• Ability to analyze data and generate reports using relational database concepts (asset).
• Solid understanding of security patching processes and endpoint compliance.
• Excellent organizational, prioritization, and time-management skills.
• Strong customer service orientation and communication skills.
• Ability to work independently and escalate appropriately when needed.

Compensation Package:

• Salary range: $70,000 - $80,000 annually
• Variable Bonus potential
• We provide a competitive extended benefits package that supports employee well-being and enhances the overall employee experience.

ArcelorMittal Tailored Blanks is an Equal Employment Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regards to race, color, age, religion, sex, or national origin. AMTB is committed to providing an inclusive and barrier-free recruitment and selection process. Upon request, accommodations are available for applicants with disabilities throughout the recruitment process.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. AI tools may be used to screen applications.