Member Services Representative - Part Time

Member Services Representative

Schedule
Part-time Evenings and Weekends (10-15 hrs/ week)

Competitive Benefits
- $17.25/hour
- YMCA Membership

Nature and Scope
Member Services Representatives are responsible for ensuring the delivery of high quality service to all patrons. The successful candidate will have reasonable knowledge and understanding of sales, customer service, and retention strategies. The incumbent will be a team player who displays great communication skills and is service/quality driven, while being a positive role model and leader for all sales staff.

Responsibilities
⦁ Maintain Y standards and is a positive role model for our mission, vision and values
⦁ Understand and support the Y's philanthropic initiatives
⦁ Adhere to YMCA standards in all operations of the Member Services department
⦁ Exhibits teamwork with other Member Services staff
⦁ Sells memberships, registers participants in courses and provides information and service to customers in a friendly and efficient manner
⦁ Make decisions and problem-solve regarding member concerns
⦁ Work collaboratively with all Member Services staff to improve member retention
⦁ Participate in staff meetings, professional development activities, and Association functions
⦁ Conduct confidential interviews for prospective members requiring Financial Assistance
⦁ Work with the Member Experience Manager and Business Manager to reduce Accounts Receivable
⦁ Assume related responsibilities as assigned
⦁ Adhere to all YMCA Safeguarding Children Policies & Procedures
⦁ Responsible for member follow up calls

Qualifications
⦁ Proficient in working with Microsoft office software a definite asset
⦁ Excellent leadership skills, results oriented, driven by initiative
⦁ Excellent interpersonal and relationship building skills
⦁ Able to work positively in a team environment
⦁ Standard First Aid and CPR Level C preferred
⦁ Clear Child Abuse Registry Check
⦁ Clear Criminal Record Check
⦁ Sales and service experience an asset

Competencies
The ideal candidate for this position is someone who is dependable, reliable and most importantly enjoys working with members.
Preference will be given to candidates who have had experience working with the public.

We are committed to providing an inclusive environment where diversity is welcomed and encouraged. If you require accommodation during any part of the recruitment or selection process, please don’t hesitate to reach out. This includes providing you with alternate formats of this posting. We thank you for your interest; however, only candidates selected for an interview will be contacted.