Guest Service Agent

• Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.  

• Checks guests out of the hotel; processes customer payments according to established policies and procedures.  

• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.  

• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.  

• Books guest reservations or coordinates with reservation center.  

• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.  

• Issues, controls and releases guest safe-deposit boxes.  

• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.  

• Provides a professional image at all times through appearance and dress.  

• Follows company policies and procedures.  

• Personal vehicle to travel locally or to other locations is a primary job duty.  

Note: Other duties as assigned by supervisor or management