Business Development Centre

Job Responsibility:

Business Development Center Representative

Are you passionate about auto industry, sales and numbers? Do you thrive in a fast-paced, positive, and fun environment? Join our amazing family at Michael Boyer Chevrolet Buick GMC Cadillac Pickering!

At Michael Boyer Chevrolet Buick GMC Cadillac Pickering, we prioritize the happiness of both our customers and our staff. We believe in fostering a positive workplace culture where everyone can succeed and grow. If you're ready to take the next step in your career and become a valued member of our team, we want to hear from you.

Boyer Auto Group is a Leader in the Automotive industry with over 14 locations in the Durham, Prince Edward and Hastings region. We are looking for committed automotive professionals to join our growing team! Integrity, trustworthiness and accountability in attaining customer satisfaction and automotive excellence are paramount to our overall operational success.

Reasons To Join Boyer Auto Group:

· Pension Plan / RRSP matching

· Benefits: Dental Care/Disability Insurance/ Vision Care

· Paid Time Off

· Group Purchasing Discounts

· Tuition Reimbursement

· Professional Growth and Development Opportunities

We are Hiring a Manager for our Business Development Centre - Michael Boyer Chev Cadillac, Pickering, Ontario

The Business Development Center (BDC) Manager is accountable to provide exceptional sales and service to a portfolio of the dealership's customers by handling outgoing/incoming calls, online requests and focusing on service retention. The incumbent is responsible for the oversight of Business Development functions, provided leadership and guidance to the Business Development team and is accountable for the performance, budget and fiscal outcomes of the department.

Additionally, the BDC Manager is responsible for building lasting customer relationships at every opportunity by consistently exceeding customer expectations through the application of needs-based sales and service principles, practices and techniques toward the retention and sales of automotive products and service.

What You'll Be Doing in This Role:

• You have the desire, passion and drive to be the best in your Field
• Your character is defined as one of leadership and accountability.
• You strive to be the best by building lasting customer relationships at every opportunity by consistently exceeding customer expectations.

· You thrive to apply needs-based sales and service principles, practices and techniques toward the retention and sales of automotive products and service.

• You are capable of working independently, effectively managing your time and work flow.
• You are genuinely customer focused and must have strong interpersonal skills, easily establishing rapport with customers.
• You are easily approachable and accessible to the rest of the dealership team.

What You'll Be Doing in This Role:

· This is a key role provided leadership and guidance to the Business Development team and accountably for the performance, budget and fiscal outcomes of the BDC department.

· You will provide exceptional sales and service to a portfolio of dealerships and by handling outgoing/incoming calls, online requests and focusing on service retention

• Manage and optimize owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Generate business by reaching out to current customers to remind them of required service, recalls and upcoming appointments.
• Communicate effectively with customers according to their preferred method of communication (phone, text, email or in- person)
• Create and analyze reports and monitor departmental performance against goals to measure and ensure BDC effectiveness and efficiency.
• Manage and maintain an ongoing customer database to capture repeat business; champion of the CRM system.

Your Qualifications:

• Strong sales skills and a passion for numbers.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• A commitment to providing outstanding customer service.

Work Environment:

At the Dealership interfacing with all other Departmental Personnel & Customers

Job Type: Full-time

Pay: $37,000.00-$40,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Store discount

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Business development: 1 year (preferred)

Work Location: In person

Expected start date: 2024-09-03