Part-Time Overnight Weekend Front Desk Support Worker

JOIN OUR TEAM

YWCA Toronto strives to uphold anti‑discrimination practices and anti‑oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two‑Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

Employment Type: Part‑Time, Permanent

Position Status: Existing Vacancy

Work Hours: 31 hours per week (Friday 11:30pm‑10:00am, Saturday 9:30pm‑10:00am, Sunday 10:00pm‑9:00am)

Salary: $46,756 (prorated) (L5) annually, plus comprehensive benefits

Location: 80 Woodlawn Avenue East, Toronto, Ontario, M4T 1C1

Internal Application Deadline: Monday, January 19, 2026

External Application Deadline: Wednesday, January 21, 2026

The Part‑time Overnight Front Desk Support Worker (Weekend) is responsible for welcoming and supportive reception service and works within a collaborative team to create a meaningful and relevant environment for tenants, participants and guests within a feminist framework that includes a skilled response to and knowledge of the dynamics and effects of trauma, mental health and oppression. The position is also responsible for completing administrative duties necessary to ensure the smooth operation of the front desk.

ABOUT YWCA TORONTO – 1 st STOP WOODLAWN

This program provides up to 62 shelter beds for youth (16‑24 yrs) and adult (25 + yrs) women, trans and non‑binary participants. This program operates as part of a congregate living site which includes 72 units of permanent housing. The shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.

KEY RESPONSIBILITIES

• Greets and directs tenants, participants, guests, contractors and suppliers to the site;
• Answers telephone and in‑person inquiries regarding 1st Stop Woodlawn and Permanent Housing and directs calls to the appropriate staff;
• Handles client complaints and issues with tact and diplomacy, de‑escalating the potential for conflict;
• May be required to attend Landlord and Tenant Board hearings and acts as a witness as required;
• Applies knowledge of the issue of trauma and the dynamics of woman abuse to respond effectively to tenant requests for support;
• Assists in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;
• Demonstrates and maintains knowledge of relevant community services related to tenant service needs;
• Maintains shelter occupancy lists and updated tenant lists;
• Prepares housekeeping lists daily and communicates room vacancies to the appropriate staff;
• Delivers weekly meal vouchers and daily menus to paying tenants;
• Provides maintenance requests from the residents, tenants and staff to the appropriate property services staff;
• Monitors activities in and around the building via video surveillance;
• Reads and responds to entries in the security logs, referring issues to appropriate YWCA staff;
• Responds to on‑site emergency needs using the on‑call procedures (i.e. Directors, Property Services and Housing Support, program staff);
• Takes corrective action when responding to potential safety hazards, ensuring hazards are reported to the appropriate personnel.

QUALIFICATIONS

• Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (Cases for Equivalency will be considered);
• 1‑3 years directly related work experience in supportive housing;
• Excellent customer service skills, organizational skills and administrative abilities;
• Knowledge of security operating systems an asset;
• Experience working in a residential setting an asset;
• Ability to deliver culturally sensitive service in a multicultural environment;
• Demonstrates knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
• Knowledge and experience working from an anti‑oppression framework and trauma‑informed practices;
• Knowledge of harm reduction framework;
• Knowledge of the Residential Tenancies Act;
• Completion of the Toronto Shelter Standards training;
• Toronto Hostel Training Centre’s certificate and completion of WHMIS training an asset;
• Demonstrated experience working under pressure and remaining calm in a crisis;
• Knowledge and experience in responding to crisis situations and de‑escalating conflict;
• Exceptional verbal, good written communication skills and strong interpersonal skills.

What We Offer

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long‑Term Disability Benefit
• Multi‑Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Please note: a vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.

YWCA Toronto may use AI‑supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

Posting Date: January 9, 2026