Accounts Receivable Supervisor

Employment Status: Full-time | Permanent

Salary: $65,611 per year

Schedule: 35 hours per week, Monday to Friday, from 9:00 a.m. to 5:00 p.m., including a one-hour lunch break.

Acquired by Tidan in 2018, the Marriott Château Champlain is located in the heart of downtown Montréal. Just a one-minute walk from the metro and directly connected to the Bell Centre through an underground passageway, this iconic hotel underwent a complete renovation in 2021.

The property features 36 floors, 614 guest rooms, 13 suites, 25 meeting rooms, and can accommodate up to 1,000 guests. If you are looking for a modern, stylish, and dynamic work environment, join the inspiring team at one of Montréal’s largest downtown hotels.

• Extended health insurance (after 3 months of continuous service)
• Dental insurance (after 12 months of continuous service)
• Telemedicine program (after 3 months of continuous service)
• Employee Assistance Program (after 3 months of continuous service)
• Two (2) weeks of paid vacation per year (4% of gross earnings); increasing to three (3) weeks (6% of gross earnings) after three years of continuous service. Vacation entitlement is based on the previous calendar year (January to December).
• Group retirement savings plan (eligible after 6 months of continuous service) with employer matching of up to 5%
• Seven (7) paid sick days per year, prorated during the first year based on the hire date
• Complimentary on-site lunch (taxable benefit)

Position Summary

Reporting to the Director of Finance, the incumbent is responsible for overseeing all Accounts Receivable (A/R) operations while providing occasional support to Accounts Payable (A/P) and assisting with general accounting and month‑end activities during payroll periods.

This key position plays an essential role in ensuring the accuracy of financial information, maintaining strong internal controls, and continuously improving financial processes within a fast‑paced hospitality environment.

Key Responsibilities

Accounts Receivable (A/R)

• Develop efficient work methods and coordinate, assign, and review the work of Night Auditors, Sales, and Food & Beverage personnel involved in daily billing and revenue reconciliation activities.
• Review client contracts prior to invoicing to ensure accuracy and compliance. Coordinate information validation with operational teams and oversee the preparation, verification, and issuance of invoices, credit notes, account statements, and other billing documents.
• Review and verify the accuracy of work performed while authorizing routine payments, credits, and other financial transactions. Validate billing activities, approve required adjustments, record and apply incoming payments (credit cards, wire transfers, cheques, and electronic payment platforms), and perform account reconciliations to ensure transaction accuracy.
• Develop and implement billing procedures for all relevant employees and coordinate activities across departments. Ensure consistent application of procedures while collaborating with Sales, Food & Beverage, Rooms Division, and Finance teams to maintain the integrity of billing processes and month‑end closing activities.
• Investigate and resolve work-related issues, including billing discrepancies, system irregularities, and reconciliation variances. Prepare follow‑up reports, ensure corrective actions are implemented, and communicate issues to the appropriate stakeholders.
• Identify training needs and provide coaching to Night Auditors as well as Sales and Food & Beverage employees responsible for invoicing regarding accounting procedures, systems, and company policies.
• Ensure the proper operation of billing and month‑end accounting systems and equipment. Maintain data integrity within the PMS and other billing platforms while reporting any system issues requiring intervention.
• Manage customer inquiries, resolve billing disputes, perform necessary account adjustments, follow up on overdue accounts, process credit applications, and coordinate with all relevant parties.
• Perform other related duties, including creating, maintaining, and ensuring the integrity of customer accounts within the PMS, actively participating in month‑end closing activities, analyzing accounts receivable aging reports, and identifying collection risks.

Accounts Payable (A/P) Support

• Supervise the processing and recording of vendor invoices.
• Validate accounting codes for accuracy and compliance.
• Collaborate with internal departments and suppliers to resolve discrepancies.
• Maintain effective internal controls over disbursement activities.
• Provide operational support when required (e.g., Tipalti, Hopem).

General Accounting & Month‑End Support

Provide assistance with general accounting activities and month‑end closing processes as required.

Systems & Technology

Functional proficiency with the following systems is required:

CITY, FSPMS, FREEDOMPAY, CONVERGE, MICROS, HOPEM, TIPALTI, SERTIFI

Microsoft Office Suite: Intermediate Excel

Qualifications & Skills

• Strong knowledge of the full accounting cycle
• High level of accuracy and attention to detail
• Excellent analytical and problem‑solving skills
• Strong organizational and time management abilities
• Ability to work effectively under pressure and meet tight deadlines
• Excellent communication and interpersonal skills
• Self‑motivated with strong leadership and teamwork abilities
• High level of integrity and sound professional judgment

Education

• College diploma (DEC) in Hospitality Management or Accounting.

Experience

• 3 to 4 years of hospitality industry experience, including a minimum of 2 years in a similar role (required).
• 2 to 3 years of experience as an Accounting Supervisor, Food & Beverage Supervisor, or Night Auditor in a hotel with 300+ guest rooms serving an international clientele (required).

Languages

Bilingualism in French and English is required due to the hotel’s international clientele.