Business Systems Lead

Location: Trail, BC, Canada
Employment Type: Regular Full Time
Workplace Type: On-site

About Trail Operations

Teck’s Trail Operations, located in the community of Trail in British Columbia, is one of the world’s largest fully integrated zinc and lead smelting and refining complexes. Located in the beautiful West Kootenay region of southeastern, British Columbia, Trail offers outdoor adventure at your fingertips. 

Role Overview

Reporting to the Digital Information Systems Manager, the Business Systems Lead is responsible for is responsible for coordinating the intake, assessment, prioritization, and delivery of ERP-related work, including system issues, defects, enhancements, and audit activities. Acting as a key liaison between business stakeholders, internal support teams, external contractors, and auditors, the role ensures ERP requests are well understood, appropriately prioritized, and aligned with site operational and compliance priorities.

Key Responsibilities

• Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
• Lead the intake, triage, and prioritization of ERP-related incidents, defects, enhancements, and audit requests to ensure timely and effective resolution.
• Provide day-to-day leadership and technical guidance to internal IT staff and functional support teams delivering ERP services.
• Coordinate and assign ERP work to internal teams and external contractors, ensuring clear scope, expectations, and accountability for deliverables.
• Act as a primary point of contact between business stakeholders, IT teams, vendors, and auditors to ensure requirements, impacts, and timelines are well understood and effectively communicated.
• Ensure ERP work items are properly documented, tracked, and managed through established service management and work tracking tools.
• Monitor progress, dependencies, and risks across ERP initiatives, escalating issues and recommending solutions to meet operational and strategic priorities.
• Enforce governance, change management, and control processes to ensure ERP changes comply with organizational standards and audit requirements.
• Coordinate internal and external ERP-related audit activities, including evidence collection, stakeholder engagement, and remediation planning.

Qualifications

• Diploma or degree in Information Technology, Information Systems, Business, or a related discipline, or an equivalent combination of education and relevant experience.
• Minimum 6 years of progressive IT experience, including demonstrated responsibility for coordinating work, leading initiatives, or providing informal or formal team leadership.
• Proven experience supporting, administering, or coordinating large, enterprise‑scale application systems (e.g., ERP or other business‑critical platforms)
• Demonstrated ability to lead and influence technical teams, including assigning work, setting priorities, mentoring team members, and holding resources accountable for outcomes.
• Experience working in a cross‑functional environment, partnering with business stakeholders, internal IT teams, and third‑party vendors or consultants.
• Strong understanding of IT service management practices, including incident, problem, change, and release management, within an operational or regulated environment.
• Solid technical troubleshooting and analysis skills, with the ability to diagnose issues across applications, integrations, and underlying infrastructure.
• Excellent verbal and written communication skills, with the ability to translate technical concepts for non‑technical audiences and communicate clearly with senior stakeholders.
• Experience supporting or participating in audit, compliance, or control activities within enterprise systems is an asset.
• Demonstrated ability to manage competing priorities, make sound decisions under pressure, and align work execution with business and site priorities.

Benefits

• Annual Performance Bonus
• Profit Share Plan
• Health Spending Account
• Personal Spending Account
• Extended Health Care
• Dental and Vision Care
• Employer Paid Pension Plan
• Life Insurance and Disability Coverage
• Paid Sick Leave, Vacation, and Holidays
• Virtual Telemedicine and additional support for overall well-being
• Employer and Family Assistance Program (EFAP)

Pay Range: CAD $95,000 - $118,000 per year

The actual amount offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity.

Why Teck

At Teck, your work matters—to the world, to our communities and to your future.
As a leading Canadian resource company, we focus on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love. We do this guided by our values that, together, form The Teck Way . At Teck, you’ll find purpose-driven work, a culture of respect and inclusion, and the opportunity to grow your career while helping build a better world.

Apply with us 

Take the next step in your career by applying for the Business Systems Lead role. We review applications on a rolling basis and encourage you to apply, even if your background doesn’t match every requirement. We value diversity and are committed to an inclusive, barrier-free hiring process. Reasonable accommodations are available upon request.

Requisition ID: 54044 | Job Category: Technology | Employment Type: Regular Full Time | Location: Trail | Workplace Type: #LI - On-site