Hourly Supervisor / Assistant Manager

The hospitality supervisor is responsible for improving the profitability of operations, ensuring the highest level of customer service, safety, sanitation, quality, and consistency while driving sales and controlling costs. This is a full-time, weekday position in our downtown Calgary Tim Hortons location, Monday to Friday mornings/afternoons - NO evenings or weekends required!

Job Responsibilities

• Controls the labor costs by supervising daily staffing levels as needed while driving efficiency from all staff. 
• Retains control of production costs, supply costs, and inventory by adhering to all standards of operation. 
• Audits service and quality on a regular basis. 
• Adheres to all standards and established tracking procedures daily. 
• Develops and implements strategies to achieve customer satisfaction goals. 
• Supervises teamwork and service on a regular basis. 
• Supervises day-to-day employee issues in a professional manner while adhering to all Aramark policies and procedures. 
• Supports and implements training programs that develop skills to better serve guests, build repeat business, grow revenue, and improve morale. 
• Assists in annual employee reviews and supervises interim performance issues. 
• Supervisor accurate adherence to Aramark's time and attendance procedures. 
• Ensure staffing level consistent with established guidelines and make daily adjustments based on business needs. 
• All employees to be trained according to company standards for safety, health, and sanitation procedure

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Must have 3-5 years of relevant experience. 

• Current Certifications as needed 

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). 

Education