Senior Service Design Strategist

Shape end-to-end experiences at GreenShield using journey mapping and human-centered design in a hybrid Senior Service Designer position. Turn complex needs into meaningful improvements.As a Senior Service Designer, you will uncover unmet needs across customer, partner, and employee journeys. You will work with business, technology, operations, and customer-facing teams to create future-state experiences. Your work will support stronger alignment between customer outcomes, organizational priorities, and operational realities.Key Responsibilities:
Lead discovery, analysis, and end-to-end service journey designCreate current-state and future-state journey mapsIdentify pain points and design balanced service improvementsFacilitate workshops and experience visioning sessionsTranslate research findings into actionable service strategiesRequirements:
At least five years in service or journey designExperience creating journey maps and service blueprintsExperience facilitating workshops and stakeholder engagementsKnowledge of human-centered design and systems thinkingExceptional collaboration, communication, and visualization skillsBring senior service design expertise, research skills, and journey mapping experience to GreenShield’s customer-centered transformation work.
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