User Support Technician

User Support Technician Tech-Eyes Location 211 Pembina Ave Hinton, AB Salary 37.50 hourly / 30 hours per week Full time Morning, Day, Weekend Starts as soon as possible Benefits: Financial benefits, Other benefits Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year Experience 1 year to less than 2 years Work must be completed at the physical Location. There is no option to work remotely. Work setting ReLocation costs covered by employer Willing to relocate Responsibilities: Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Supervision 1 to 2 people Credentials Certificates, licences, memberships, and courses Associate Computing Professional (ACP) Cisco certified network associate Microsoft certified professional (MCP) A+ Certification Experience and specialization Computer and technology knowledge Android Security software .NET MS Windows Additional information Security and safety Bondable Criminal record check Transportation/travel information Travel expenses paid by employer Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Repetitive Manual dexterity Attention to detail Sitting Combination of sitting, standing, walking Standing for extended periods Personal suitability Accurate Client focus Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Time management Honesty Benefits Financial benefits Gasoline paid Other benefits Free parking available Until: 2026-10-26