Senior Major Incident Manager
DXC Technology Company
Lead major incident restoration for DXC, using ITIL expertise and decisive communication across global support teams and service providers.As a Senior Major Incident Manager, you will lead Major DT incidents for Pratt within a Global Command Center supporting locations worldwide. You will coordinate technical teams, third-party providers, business owners, and leadership during service disruptions. The position emphasizes disciplined restoration, accurate reporting, and continuous improvement.Key Responsibilities:
Acknowledge escalated incident tickets from Command Center teamsLead major incident bridge calls and restoration activitiesCoordinate technical teams and service providersSend major incident communications every 30 minutesSupport post-incident reviews and AAR/RCA completionRequirements:
Minimum five years in a similar roleMinimum five years with infrastructure technologiesITIL Foundation certification and strong ITSM knowledgeProficiency with the ITSM toolAbility to work different shifts under stressApply major incident leadership, ITIL ITSM expertise, and service restoration discipline across DXC’s global command operations.
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Acknowledge escalated incident tickets from Command Center teamsLead major incident bridge calls and restoration activitiesCoordinate technical teams and service providersSend major incident communications every 30 minutesSupport post-incident reviews and AAR/RCA completionRequirements:
Minimum five years in a similar roleMinimum five years with infrastructure technologiesITIL Foundation certification and strong ITSM knowledgeProficiency with the ITSM toolAbility to work different shifts under stressApply major incident leadership, ITIL ITSM expertise, and service restoration discipline across DXC’s global command operations.
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Vacancy posted 3 hours ago
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