Director, Fitness & Performance

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you! This job is for a current vacancy.

Role

The Director, Fitness is accountable for the strategic growth, operational excellence, financial performance, and client experience of Medcan's Fitness business across all locations. This role owns the Fitness P&L and is responsible for developing and executing the strategy to grow revenue, profitability, utilization, retention, and engagement across personal training, fitness and annual health assessments, group programming, digital fitness offerings, and future fitness-related products and services. The Director will lead Fitness operations, team performance, program innovation, and capacity planning while ensuring an exceptional member experience. Success in this role requires close partnership with Product, Growth, Marketing, Digital, Clinical, and Operations leaders to position Fitness as a key component of Medcan's prevention and longevity strategy.

Strategic Leadership Accountabilities

• Develop and execute a multi-year Fitness strategy that supports Medcan's growth objectives and enhances member health outcomes.
• Identify opportunities to expand Fitness offerings through new services, technology, wearables, assessments, digital solutions, and innovative programming.
• Provide operational and commercial input into product roadmaps and business cases for new fitness products, services, equipment, and partnerships.
• Stay current on emerging trends in fitness, recovery, longevity, performance optimization, and health technology to continuously evolve the Fitness business.
• Establish and track key performance indicators across revenue, utilization, client outcomes, retention, satisfaction, and profitability.

Operational Accountabilities

• Own delivery of annual revenue, profitability, utilization, and growth objectives for the Fitness business.
• Lead Fitness operations across all Medcan locations, ensuring consistent service delivery and operational excellence.
• Oversee the Fitness leadership team, including Fitness Managers, Team Leads, Personal Trainers, Exercise Physiologists, and related providers.
• Collaborate with Product and Finance to establish annual budgets, forecasting, pricing strategies, and provider capacity requirements.
• Partner with Provider Experience and Scheduling teams to optimize staffing models, provider utilization, and capacity planning.
• Establish, communicate, and monitor operational processes that improve efficiency, scalability, and the client experience.
• Manage equipment lifecycle planning, facility requirements, vendor relationships, and capital investment recommendations.
• Monitor service performance and implement continuous improvement initiatives to improve client satisfaction, productivity, and profitability.

Client Experience Accountabilities

• Champion an exceptional end-to-end fitness experience for members and clients.
• Develop strategies to improve fitness engagement, retention, program adherence, and long-term client outcomes.
• Partner with Membership, Assessments, and Clinical teams to increase integration of Fitness services into broader client care journeys.
• Monitor client feedback and service metrics, identifying opportunities to enhance satisfaction and drive loyalty.
• Ensure service delivery aligns with Medcan's brand promise and member value proposition.

Commercial Growth Accountabilities

• Partner with Marketing, Membership, and Sales teams to drive awareness, acquisition, conversion, and retention of Fitness clients.
• Develop strategies to increase attachment rates, recurring revenue, and cross-selling opportunities across Medcan services.
• Identify new revenue streams through digital products, wearables, corporate wellness programs, coaching services, and strategic partnerships.
• Analyze business performance and market trends to identify growth opportunities and risks.
• Build business cases for investments that enhance client outcomes and financial performance.

People Leadership Accountabilities

• Lead, coach, and develop a high-performing Fitness team and leadership structure.
• Establish clear performance expectations and accountability measures across the business.
• Create workforce plans that support growth objectives while maintaining operational efficiency.
• Build a culture focused on client service, innovation, collaboration, and continuous improvement.
• Partner with Human Resources to support talent acquisition, succession planning, engagement, and professional development.

Qualifications

• Bachelor's degree in Kinesiology, Exercise Science, Health Sciences, Business, or a related field.
• Master's degree considered an asset.
• Minimum 8-10 years of progressive leadership experience in fitness, wellness, healthcare, or multi-site service operations.
• Demonstrated experience leading a P&L and delivering revenue and profitability growth.
• Strong understanding of fitness operations, programming, utilization management, and service delivery.
• Experience developing and launching new products, services, or business models.
• Strong analytical, financial, and strategic planning skills.
• Proven ability to lead multidisciplinary teams in a fast-paced environment.
• Experience leveraging technology, wearables, digital platforms, and data-driven insights to enhance client engagement and business performance.
• Exceptional communication, stakeholder management, and change leadership capabilities.

Position Pay Range

Position Pay Range $117,979.00 - $162,220.75 CAD annually Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Diversity, Equity and Accessibility

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at View email address on apply.j-vers.com.

Medcan is a global leader in proactive health and wellness services and is devoted to providing care that is grounded in the latest evidence-based practices, technologies and treatments. Our team includes physicians, clinicians, allied health, administrative and corporate professionals that are passionate about supporting individuals, families and employers to live well, for live. Medcanners are client obsessed, our business is powered by people, and we believe in challenging the status quo and focusing on what matters. We value excellence, drive, respect and integrity. Medcan's head office is located at 150 York Street in downtown Toronto, with additional locations across Ontario. Learn more at medcan.com.