Bilingual Technical Support Specialist Remote
Franke Group
Elevate your career as a Bilingual Technical Support Specialist with Franke, providing remote assistance in English and French. Offer crucial support for commercial equipment and refrigeration solutions. This remote role requires a passion for customer service and a solid technical background. You will be responsible for training service providers, maintaining technical documentation, and ensuring high customer satisfaction through effective problem-solving. Your bilingual skills will enhance communication with diverse clientele, making a significant impact in the field. Key Responsibilities:
- Conduct initial and ongoing training for service technicians
- Provide technical assistance via phone to service personnel
- Maintain documentation for equipment and support resources
- Collaborate with managers on customer installation and technical needs
- Support field services and special projects as required
- Bilingual in French and English
- 2+ years in technical support or field service
- Strong mechanical aptitude and product knowledge
- Excellent customer service skills
- Flexibility for on-call responsibilities and travel
Vacancy posted 17 hours ago
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