Service Advisor
Full-time
Westview Steering & Brake
Are you upbeat, friendly, and enjoy problem solver?
Do you have trouble sitting around waiting for things to happen?
Do you have excellent communication skills and some computer skills?
Qualifications :
- Cheerful self-motivated kind and enjoys learning something new.
- A valid driver's license.
- Ability to operate a manual transmission vehicle is an asset but we are willing to teach you if you are the right fit.
Responsibilities:
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Vacancy posted more than 2 months ago
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