IAM Reliability Engineer

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

We are looking for a highly motivated individual to join our authentication and identity management reliability engineering group in an agile team structure. The successful candidate will be part of a team responsible for supporting critical firm authentication identity management infrastructure and utilities. An ideal candidate would be enthusiastic about infrastructure stability, innovation and intelligent monitoring of authentication and identity systems.

This a 3-day in office hybrid role based out of Montreal, QC.

Experience:

• 5 to 6 years of experience working in the Identity and Access Management domain. 

• ITIL, CISSP, any SRE certifications (optional).

Responsibilities: 

• Providing senior-level support for firm authentication and identity management solutions. Solutions range from industry-standard applications to homegrown tooling. 

• Debug issues at all levels of the stack 

• Assist in implementing related long-term stability and observability improvements focused on issue symptoms. 

• Participate in an on-call rotation responding to PagerDuty alerts. 

• Document and measure every action taken, with the goal of the automation of repetitive manual efforts. 

• Create operational tooling (as required) for support team usage. 

• Participate on calls with internal users and external clients or vendors when required.

Technical Skills: 

• An acute understanding of: 

 1. Identity and Access Management products 

 2. General network and enterprise security standards and concepts 

• Basic knowledge of the components of operating system administration on Windows and Linux [Redhat] platforms 

• A deep knowledge of scripting and automation languages such as PowerShell, Python and UNIX Shells. Some Ansible, Java, Groovy, C/C++ and other languages are a bonus. 

• Experience working with large enterprise architecture.

Soft Skills: 

• Active interest in IDM, Cryptography, and Information Security. 

• Excellent written and oral English communication skills: capable of writing comprehensive documentation, making presentations to an internal audience and interacting positively with upper management, colleagues and customers. 

• Independent problem-solving, highly motivated and self-directing. 

• Comfortable working in a support role with end user interaction and with periodic on-call responsibilities. 

• Must be a self-starter, but must also recognize the importance and value of working as a member of a team. 

• An interest and understanding of emerging IT Trends such as cloud computing, web technologies and multi-factor authentication solutions.

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

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Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas. 

For employment opportunities based in Canada:

Bounteous is an equal opportunity employer. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Bounteous. We welcome applications from all qualified candidates. 

*Must be legally eligible to work in Canada.