Supervisor, Family Resource Network

The Supervisor, Family Resource Network (FRN), oversees the day-to-day operations of the Calgary City Central FRN, including supervising Hub and YWCA Calgary-delivered Spoke team and ensuring alignment with FRN requirements. The role works closely with internal teams and community partners to support coordinated, accessible services for children and families. A key focus is improving access to services by maintaining strong relationships with community organizations and ensuring consistent communication, outreach, and program information across the network. As the FRN lead, the Supervisor supports structured collaboration, referral pathways, and system coordination. This role balances team supervision, direct service, and administrative responsibilities to support effective program delivery.
What We Offer
Truly rewarding work;
contribute to lasting, positive change for individuals and our community
A supportive team environment and opportunities for professional development
Comprehensive benefits including an employee assistance plan
Paid time off (for eligible roles;
prorated based on startdate) includes:
3 weeks of paid vacation
6 personal days
12 sick days
A paid day off to celebrate your birthday
What You’ll DoProgram Quality and Performance Management
Ensure FRN Hub and YWCA Calgary-delivered Spoke programming is delivered in alignment with organizational standards, evidence-informed practices, and FRN requirements
Oversee program planning, scheduling, and implementation to support coordinated, accessible, and consistent service delivery across Hub and Spokes
Monitor program performance, data collection, and reporting to ensure accuracy, completeness, and compliance with funder and organizational requirements
Evaluate program effectiveness using established outcomes and indicators, identifying trends, gaps, and areas for improvement
Support continuous quality improvement by implementing adjustments to programming, processes, and service delivery approaches as needed
Network Coordination and Partnership Leadership
Lead and coordinate collaboration across Hub and Spoke partners to ensure a connected, responsive network of services for children, youth, and families
Establish and maintain strong working relationships with network agencies and community partners to support a coordinated continuum of services
Provide Hub leadership to ensure alignment of Hub and Spoke operations with FRN priorities, service expectations, and funder requirements
Promote timely and equitable access to services by supporting clear pathways to programs, consistent communication, and coordinated service delivery across the network
Work with partners to identify service gaps, reduce duplication, and strengthen overall network effectiveness
Data, Reporting and Continuous Improvement
Ensure accurate, timely, and complete data collection, entry, and reporting in alignment with FRN, funder, and YWCA Calgary requirements
Monitor program performance across the Hub and YWCA Calgary-delivered Spokes using established outcomes, indicators, and reporting tools
Analyze data to identify trends, service gaps, and opportunities to improve program access, coordination, and program effectiveness
Track key performance measures including service utilization, referral pathways, timeliness of access, and client outcomes
Prepare and contribute to required reports, including funder reporting, program evaluations, and annual activity reporting
People Leadership
Provide effective communication and direction to ensure the team has clarity on their purpose and objectives
Build and foster an engaged, collaborative, empowered and high‑performing team through strong relationships and a trauma informed, respectful and safe work environment
Support the recruitment, onboarding, training, and development of new team members
Lead a team that possesses diverse knowledge, experience, skills, and abilities;
empower team members toinnovate and improve programs, services, systems and tools
Ensure appropriate cross training exists within the team to minimize operational risks
Qualifications
Degree in Child & Youth Care, Social Work, Nursing, Psychology, Sociology, Early Childhood Education, or another related human services field
Minimum five years of relevant experience supporting children, youth, and families in community-based or human services settings, including at least two years in a supervisory or team leadership capacity
Current CPR and First Aid certification;
ASIST and NVCI trainingare required upon commencement of employment
What You’ll Bring
Demonstrated experience leading or coordinating community-based programs and services, including program planning, implementation, and day-to-day operational oversight
Experience building and maintaining collaborative relationships with community agencies, service providers, and cross‑sector partners to support coordinated service delivery
Strong understanding of child and family‑serving systems, community resources, and referral pathways;
strong knowledge of thechild welfare system
Experience with data collection, reporting, and program evaluation, with the ability to interpret trends, monitor outcomes, and support continuous quality improvement
Strong organizational, time management, and administrative skills, with proficiency in Microsoft 365 and other technology used for communication, reporting, and service coordination
Deadline: until a successful candidate is found
YWCA Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.
Privacy statement:
Personal information is managed in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at View email address on ca.hrm.tc.
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