Claims analyst II, Accident & Health

AIG Canada has launched careers and developed future leaders for 60 years.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Examiner II, Accident & Health to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Accident and Health Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How You Will Create An Impact

The Accident & Health Claims Examiner will be responsible to handle all aspects of claim resolution for assigned claims while providing world class service to external and internal customers.

• Handle Accident & Health claims as part of the A&H team, handling claims such as A&D, permanent and total disability, critical illness and/or accident and sickness, medical evacuation, trip cancellation, out of country medical etc., including key accounts that may have performance guarantees. Confirm coverage of claims by reviewing policies and documents submitted in support of claims; analyze coverage and communicate coverage position.
• Conduct, coordinate, and direct investigation into loss facts; Determine eligibility of claims and amounts owed under the terms of the contract.
• Recognize and pursue subrogation where warranted and make appropriate Risk and Fraud referrals.
• Increased responsibility with an expectation of managing higher claims volumes and assist manager with customer escalations and file audits as needed.
• Assist with team development and guidance.
• Innovative mindset to help drive process improvement.
• Other duties as assigned.

What You’ll Need To Succeed

• A highly organized individual with ability to work in a high pace, team oriented environment.
• Insurance claims experience of at least 1+ year(s) with exposure to Accident and Health claims, which include sickness and bodily type injury claims or any related experience handling complex risks.
• Superior customer services skills and ability to help manage response timelines and reporting requirements, such as under performance guarantees
• Above average computer and organizational skills
• Excellent written and verbal communication skills with an ability to handle customer appeals.
• Ability to read and interpret insurance policies and act as liaison with Underwriting as needed.
• Ability to coach and develop others.

Ready to take your career to the next level? We would love to hear from you.

For positions based in Ontario, the base salary range is $61,000 - $67,900 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: Canada Benefits Overview

This posting is for an existing vacancy.

AIG Canada is proud to be named one of Greater Toronto's Top Employers for the seventh year in a row. This award demonstrates AIG’s commitment to outstanding human resources initiatives and fostering a forward-thinking workplace.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy Benefits That Take Care Of What Matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to View email address on ca.workus.org.

Functional Area

CL - Claims

AIG Insurance Company of Canada