Call Centre Administrator

Job Responsibility:

Century Tire Distributors is seeking a motivated and reliable individual to join our team as a Call Center/Administrator. This role is crucial in ensuring the smooth operation of our business by handling customer inquiries, processing orders, managing paperwork, and engaging in social media activities.

Key Responsibilities:

Answering Phone Calls: Professionally and courteously handle incoming customer calls, addressing their inquiries, and providing assistance as needed.

Order Processing: Accurately and efficiently enter customer orders into the system, ensuring order details are correct and complete.

Paperwork: Organize and maintain necessary paperwork, invoices, and documents to ensure efficient record-keeping.

Invoicing: Generate and organize invoices, keeping them readily accessible for reference and billing purposes.

Social Media Marketing: Create and schedule advertising posts on the company's social media accounts to promote products and engage with customers.

Customer Engagement: Respond to messages and inquiries on social media platforms, fostering positive customer relationships and addressing their concerns.

Administrative Support: Provide administrative support as needed, such as filing, data entry, and general office tasks.

Qualifications:

• Strong communication skills in both speaking and writing in English.
• Previous experience in a customer service or call center role is a plus but not mandatory.
• Proficiency in using office software (e.g., Microsoft Office suite) and social media platforms.
• Detail-oriented and well-organized with good time management skills.
• Positive and friendly attitude, with a willingness to work as part of a team.
• Ability to multitask and handle a high volume of phone calls and inquiries.

Working Hours:

This is a full-time position, requiring 40 hours per week. The schedule will be determined based on business needs and may include weekends or evenings.

Benefits:

• Competitive hourly wage starting at $18.00 per hour.
• Opportunity for career growth and advancement within the company.
• A supportive and friendly team environment.
• Additional benefits may be provided based on company policies.

If you are a dedicated, customer-focused individual with strong communication skills and a positive attitude, we encourage you to apply for this exciting opportunity to join our team at Century Tire Distributors. Please submit your resume and cover letter to [Email address] or contact us at [Phone number] for more information.

Century Tire Distributors is an equal opportunity employer. We welcome applicants from all backgrounds and experiences to apply.

Job Type: Full-time

Salary: $18.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• On-site parking
• Paid time off
• Store discount

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Edmonton, AB T5M 2X3: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Work Location: In person

Expected start date: 2023-11-25