Outreach and Service Delivery Worker

Outreach and Service Delivery Worker (Spanish)

TNO - The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency supporting low-income and newcomer communities across Ontario, and at times, other provinces through online services and referrals. We are seeking an Outreach and Service Delivery Worker for the Durham region to join our team in full-time contract role until .

The preferred minimum education requirement for this position is a Community College diploma or equivalent, ideally with a specialization in Social Services or community-based studies. The ideal candidate will have at least 2 years of one-on-one experience working with newcomers, particularly in the agricultural sector. This role requires the ability and willingness to travel across various regions of Ontario, including but not limited to Durham, and surrounding areas.

The candidate should be skilled in assessing and identifying client needs, including barriers to accessing services, and be able to provide emergency support and connect clients with appropriate resources. Familiarity with clients who face cultural adjustment challenges, mental health issues, trauma, and learning disabilities is important. Strong communication skills in both English and Spanish are essential for effectively supporting community members. A valid driver's license and access to a reliable vehicle are also required to perform the duties of this role.

DUTIES & RESPONSIBILITIES

• Participate in community events and activities to strengthen program visibility.
• Develop individualized outreach plans for each assigned service location, in collaboration with other TNO programs or external service providers.
• Collaborate with the Manager and Coordinator to design outreach strategies that engage newcomers in Simcoe, Norfolk County, Delhi, Brant, Durham, and other regions of Ontario.
• Create outreach materials and tools that align with program requirements, as well as TNO's values and policies.
• Conduct outreach in an anti-bias and culturally sensitive manner, fostering inclusive engagement and ensures that it is conducted with consideration of health and safety protocols.
• Facilitate the intake and assessment process to identify the immediate, short-, medium-, and long-term needs of migrant workers, and create service plans tailored to those needs.
• Accurately completes the outreach plan template for submission to the Manager, ensuring efforts are not duplicated.
• Provide one-on-one case management and counselling to clients on topics including employment, housing, referrals, services/programs, advocacy, translation and interpretation, and civic participation.
• Plan, organize, and facilitate a minimum of two group workshops or information sessions per month to support client needs.
• Assist in organizing special events and represent the program at community events.
• Submit monthly narrative reports detailing activities and progress.
• Collect and organize data using Excel for tracking outreach activities and client information.
• Submit weekly outreach plans to ensure coordinated and targeted engagement.
• Report regularly to management as requested.
• Coordinate activities with other TNO departments and services to ensure comprehensive client support.
• Actively participates in program's community development activities including advocacy, outreach and community engagement and empowerment activities.

Note: Due to the nature of the work, this position requires working a non-standard schedule based on client needs. This may include evening and weekend work.

Screening - As a condition of employment, the successful applicant must complete a Vulnerable Sector Screening.

Job Type - Full-time contract position (35 hours/week) until March 31

Languages required: Fluent in Spanish (speaking, reading, and writing)

Work Location(s): Oshawa Office (1000 Simcoe Street, Oshawa, ON L1G 4W4), the Durham region, and TNO locations

Benefits:

• Employee Assistance Program (EAP)
• Professional Development Support
• Personal Emergency Leave (PEL)

Application Process: Please submit your resume to with the subject line “Application for Outreach and Service Delivery Worker” by June 15. We thank all applicants for their interest, but only those selected for further consideration will be contacted.

TNO is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities, and people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities, and other equity-seeking groups to apply. TNO is an equal opportunity employer. Accommodation will be provided in accordance with the Ontario Human Rights Code. Should you require accommodation at any stage of the recruitment process, please let us know. We thank all applicants for their interest but only those selected for further consideration will be contacted.

Job Types: Full-time, Fixed term contract

Application question(s):

• Do you currently have any needs or face any barriers that make it difficult to access services or support?

Language:

• Spanish (preferred)

Work Location: In person