Food Services Manager

The Opportunity
Are you passionate about creating exceptional dining experiences for seniors? As a Food Service Manager at Chartwell, you will lead a dedicated team to deliver high-quality meals and outstanding service. In this role, you’ll be responsible for overseeing food services operations, menu planning, team management, and compliance with food safety standards—all to ensure our residents enjoy every meal in a warm and welcoming environment.
What You’ll Do

Lead the planning and execution of daily and special event menus that meet individual dietary needs

Foster strong relationships with residents and families to enhance satisfaction and resolve concerns

Supervise and develop food services staff, including hiring, training, and performance management

Prepare and manage departmental budgets, optimize purchasing, and monitor food and labour costs

Ensure compliance with Chartwell’s policies and relevant provincial and health regulations

Collaborate with suppliers and corporate partners to maintain high standards of food service

Serve as a key member of the management team, contributing to strategic decisions and operational success

Rotate as the Manager on Duty for weekend coverage as needed

What You’ll Bring

Minimum two years of supervisory experience in food service (retirement, healthcare, or hospitality) 

At least one year of front-of-house and customer service experience 

Post-secondary diploma in Food & Beverage Management or equivalent; chef qualifications and Food Service Supervisor certification preferred 

Strong leadership, communication, and conflict resolution skills 

Highly organized with strong time management abilities 

Experience with budgeting, purchasing, and scheduling 

Computer literate, including Microsoft Word and Excel 

Knowledge of food safety regulations, special diets, and local suppliers is an asset

Familiarity with the local community and supplier networks is beneficial

Valid Driver’s License, or reliable means of transportation

What We Offer

A safe, inclusive workplace where you’re supported and appreciated 

Competitive compensation and benefits 

Opportunities for leadership development and career growth

A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

Ability to work flexible hours including some evenings and weekends

Must be prepared to respond to emergency situations

Some local travel may be required

Comfort using AI and other digital platform systems and tools to support daily work

Clear Criminal Background Check, VSS and TB Test where required