ASSOCIÉ(E) AU SERVICE À LA CLIENTÈLE
The Home Depot
DESCRIPTION DU POSTE
Les associé(e)s au service à la clientèle et services spéciaux, sont responsables premièrement de traiter les retours d’articles en magasin et de l’ensemble du processus de suivi de la gestion des commandes clients (GCC), veillant ainsi à la satisfaction de la clientèle. L’étendue de ses responsabilités comprend, les retours d’articles en magasin, les commandes spéciales, les commandes avec installation et les commandes en ligne. Ils/elles ont aussi la charge de traiter les appels en magasin, ainsi que de répondre aux demandes des clients qui se présentent au comptoir du service à la clientèle en magasin.
Avantages de travailler chez Home Depot
- Bonification deux fois par année
- Régime de retraite
- Environnement de travail bienveillant et inclusif
- Régime de soins de santé et de soins dentaires offerts à tous nos employés permanents
- Télémédecine offerte à tous via TelusSanté
- Horaires flexibles
- Remboursement des frais de scolarité
- Programme d’achat d’actions pour nos employés
- Formation et occasions de perfectionnement professionnel payées Prime de référencement ($)
Expériences et compétences recherchées
- Avoir une expérience de minimum 1 an avec le service à la clientèle.
- Posséder de bonnes compétences en informatique.
- Être une personne structurée et organisée
- Être disposé à travailler selon un horaire variable.
- Posséder de solides aptitudes organisationnelles et interpersonnelles, et être doué pour le service à la clientèle.
- Posséder d’excellentes aptitudes pour la résolution de problèmes et la prise de décisions.
- Pouvoir soulever une charge pouvant peser jusqu’à 23 kg (50 lb), seul ou avec l’aide d’un(e) collègue. Porter attention aux détails et faire preuve d’autonomie, tout en sachant travailler en équipe.
Ce qui nous démarque
- Home Depot est le plus important détaillant au Canada dans le secteur de la rénovation résidentielle
- Nommé parmi les meilleurs employeurs pour la diversité au Canada en 2022
- Nommé parmi les employeurs les plus écolos du pays en 2022
- En partenariat avec Habitat pour l’humanité Canada afin de construire des maisons conformes aux principes de développement durable
- Contribution à la lutte contre l’itinérance chez les jeunes via la fondation Home Depot Canada depuis 2008
- Un service à la clientèle exemplaire
Vacancy posted 7 days ago
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