Fractional Operations Lead & Chief of Staff

This is your chance to build a meaningful career in a high-growth, entrepreneurial environment as we lead the charge towards IPO. If you're ready to challenge the status quo and make an impact, we invite top talent to join us on this exciting journey.

Job Type: Part-Time

****The role is PART-TIME (20 HOURS A WEEK, 5 HALF DAYS) based in Mississauga, ON, with a rate of $70/hour***

You will work closely with the leadership team and may be expected to be available during core business hours for meetings or urgent matters.

Why BoomerangFX?

BoomerangFX isn’t just a Tech company — it’s a movement redefining how private pay healthcare practices operate. Recognized as one of North America’s Fastest Growing Tech Companies two years in a row by Deloitte’s Fast 500 program ranking 6th in Canada and 23rd in North America. We are a global leader in practice management software and digital marketing solutions. Our growth trajectory of over 8000% is matched by our ambition to disrupt and dominate the healthcare technology landscape.

With headquarters in Toronto and offices spanning the U.S. (Miami, Las Vegas), the UK, Australia, and Barbados, BoomerangFX is a global enterprise backed by international private equity and poised for IPO. We’re honored as Gartner’s Disruptor of the Year and have built a recession-resilient business model in a rapidly expanding market.

BoomerangFX empowers healthcare professionals in medspas, cosmetic surgery, dermatology, dental, vision clinics, and other private-pay industries with an integrated SaaS platform for practice management, EMR, scheduling, lead generation, and digital marketing. Our solutions help hundreds of clinics grow revenue, streamline operations, and enhance patient experiences. Join BoomerangFX and become part of a global community of innovators driving industry transformation.

Your Role in a Nutshell

As a Fractional General Manager Operations , you will act as a strategic partner to the CEO, driving execution on top priorities, ensuring organizational alignment, and enabling efficient decision-making across the business. This role is ideal for a highly organized operator who thrives in fast-paced, high-growth environments and can balance strategy with hands-on execution. An individual who is essentially a part‑time or contract executive who owns day‑to‑end operational performance, brings senior‑level leadership, and drives execution without the cost of a full‑time GM. Individual who owns operational leadership, process optimization, team performance, and execution on a part‑time or contract basis, typically 20 hours/week .

Key Responsibilities:

• Operational Leadership — Lead daily operations, ensuring alignment with company goals, KPIs, and service standards.
• Process Optimization — Evaluate and streamline workflows, SOPs, and systems to improve efficiency and reduce operational friction.
• Team Management — Oversee hiring, coaching, and performance management for operations, customer service, logistics, or production teams.
• Strategic Planning — Translate business goals into operational plans, resource allocation, and execution roadmaps.
• Financial Oversight — Manage budgets, forecasting, cost controls, and operational P&L accountability.
• KPI & Reporting — Establish and track KPIs; deliver weekly/monthly performance reports to leadership.
• Vendor & Partner Management — Negotiate contracts, manage relationships, and ensure service-level compliance.
• Change Management — Lead operational improvements, system implementations, and organizational transitions.
• Risk & Compliance — Ensure operational compliance with industry standards, regulations, and internal policies.
• Leadership Communication — Provide clear updates, recommendations, and insights to founders, CEOs, or boards.

Qualifications:

• Operations Leadership Experience — 8–15+ years in operations, general management, or similar leadership roles.
• Cross‑Functional Expertise — Experience working with finance, HR, sales, product, and customer success.
• Analytical Skills — Strong ability to interpret data, identify trends, and make data‑driven decisions.
• Process & Systems Knowledge — Familiarity with ERP/CRM systems, workflow tools, and automation platforms.
• Fractional/Consulting Experience — Ability to deliver impact quickly in part‑time or contract environments.
• Leadership & Communication — Proven ability to lead teams, influence stakeholders, and drive accountability.

Why This Role Is Unique

• Improved operational efficiency (cycle time, throughput, cost per unit)
• Stronger team performance and accountability
• Reduced operational bottlenecks
• Higher customer satisfaction and service quality
• Clear KPI dashboards and reporting cadence
• Sustainable systems and processes implemented

BoomerangFX is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals and will provide accommodations throughout the hiring process upon request.