Team Lead - Consultant, NetSuite

GURUS Solutions is a leading NetSuite consulting firm providing ERP implementation, customization, training, and support services to businesses across the United States and Canada. With over 20 years of experience and a team of certified NetSuite experts, GURUS helps mid-sized and growing companies throughout North America streamline operations, improve efficiency, and maximize their ERP investment.

Reporting to the NetSuite Consulting Practice Director, the Team Leader is a technical solution expert contributing to customer projects, as well as managing the practice and the people in his/her area of expertise.

What we value from our Team Leader, NetSuite Consultant:

• University degree in software engineering, information technology, business or a relevant discipline
• Knowledge of NetSuite
• Experienced in all phases of a project: analysis, design, development, conversion, installation, training, support (2+ years)
• Mastery of the tools, processes and best-practices related to the discipline
• Strong leadership skills
• Ability to coach and mentor team members in the art of consulting
• Excellent communication skills in English and French*
• Knowledge of business processes
• Management experience in a matrix-based organization is an asset

What’s a regular day for our Team Leader, NetSuite Consultant?

• People Management (15%)
  • Act as a mentor by providing coaching and support to team members
  • Assist employees in the definition and progress of their career path
  • Conduct interviews for new team members joining the organization
  • Define quarterly and yearly employee objectives
  • Ensure employees well being
  • Evaluate employees by following the Performance Management process
  • Inspire and motivate their team and co-workers
  • Provide technical training and oversee overall training program
  • Resolve employee conflicts quickly and efficiently

• Operation Management (15%)
• Assist supervisor in identifying appropriate resources to be assigned on projects
• Assist his/her supervisor in optimizing the overall profitability
• Optimize outcome of non-billable time of their team through effective training, continuous improvement  or sale support
• Support sales by evaluating projects, estimating work, providing technical content for RFP response and proposal, attending customer calls and visits to gather requirements and to perform technical presentation

• Practice Management (10%)
  • Continuously look out for new technology that can or should be implemented 
  • Identify, define, implement and promote best-practices, in collaboration with other Team Leaders and the Continuous Improvement Agency (CIA)

• Project Contribution (60%)
  • Act as technical reference in his/her field during project problems resolution and escalation
  • Assist project managers with projects and technical resources requiring special attention
  • Contribute to customer project by performing requirements gathering and analysis, gap identification, solution architecture and design, development, configuration, validation, quality control, documentation and training
  • Respond to customer calls and provides immediate assistance for urgent requests

What are the perks of being a GURU?

• Be part of a team of fun, determined and professional people, with an interest in business and technology
• Great company culture focused on people : check out a Day in the Life at GURUS here ! 
• Work / Life Balance is embedded in our core values - eligible employees are entitled to overtime payment at 1.5X! 
• Competitive starting vacation
• 40 hours of personal days
• Group insurance (health & dental)
• Dialogue - medical online app
• Flexible schedule and hybrid work
• 50% compensation for OPUS/AMT card 
• Continuing education - paid certifications related to your role
• Internet and cellphone allocation

* This position requires proficiency in a language other than French due to the fact that 75% of our clients operate in English