Lead Event Server

At Rimrock Banff we believe extraordinary events are created through thoughtful details genuine hospitality and unforgettable moments. As a Lead Event Server you will play a meaningful role in bringing some of lifes most memorable occasions to life - from elegant weddings and celebratory galas to intimate gatherings and large-scale corporate events set against the breathtaking backdrop of the Canadian Rockies.

As a Lead Event Server you will guide and support the Event Services team on the floor while leading by example through professionalism care and attention to detail. You thrive in a fast-paced environment take pride in elevated service and enjoy creating warm and welcoming experiences for every guest.

Start Date: June/July 2026
Contract Type: Full-Time
Pay Rate: $17 per hour

Key Responsibilities 

Guest Experience & Service Excellence

• Deliver warm engaging and professional service throughout all banquet and event functions. 
• Anticipate guest needs and respond promptly and thoughtfully to requests.
• Ensure all events are executed to Rimrock standards with attention to detail and presentation.
• Maintain a strong presence on the floor to ensure smooth service flow and guest satisfaction.
• Read the room and adjust service rhythm based on guest energy and event purpose 

Team Leadership & Support

• Act as a point of contact for Event Servers during events and provide ongoing guidance and support.
• Lead by example through professionalism teamwork and strong service execution.
• Assist with delegating responsibilities and coordinating service timelines during functions.
• Support onboarding and training of new team members.
• Foster a positive respectful and collaborative work environment.

Event Operations

• Assist with room setup table settings buffet presentation banquet décor and event breakdown.
• Ensure event spaces are maintained to the highest standards of cleanliness and organization.
• Communicate effectively with Culinary Stewarding Conference Services and leadership teams to ensure seamless event execution.
• Monitor banquet timelines and proactively address operational challenges.
• Ensure all health safety and liquor service standards are followed.

Administrative & Operational Support

• Support accurate event preparation and understanding of banquet event orders (BEOs).
• Assist leaders with inventory counts supply organization and operational readiness.
• Report maintenance concerns guest feedback or operational issues promptly.
• Participate in team meetings and ongoing training initiatives.

Qualifications :

What You Bring 

Experience in banquets events or high-volume service environments 
Previous leadership or supervisory experience in hospitality is considered an asset. 
Deep understanding of service flow timing and guest experience 
Ability to remain composed solution-focused and adaptable under pressure 
Alberta ProServe Certificate required

 

Bonus If You Bring 

 Previous experience in luxury hotel events or fine dining banquets 
Mentorship experience or a passion for training service teams 
Knowledge of food and beverage pairings wine or cocktail service 
 Expertise in high-volume multi-course event execution  

Who You Are 

You are disciplined analytical and calm under pressure. You thrive when managing multiple moving pieces while maintaining high standards of quality and precision. Your leadership is quiet but effective guiding your team to deliver polished seamless service. 

You are observant organized and solution-oriented ensuring every guest experience feels purposeful and intentional. Colleagues rely on your expertise composure and attention to detail to execute events flawlessly. 

At Rimrock your presence turns planning into experience ensuring every event is polished purposeful and memorable. 

Physical Demands 

• Continuous standing and walking for long periods 
• Frequent lifting and carrying up to 25lbs / 12kg; occasional lifting up to 50lbs / 23kg 
• Pushing heavy service carts 
• Physical stamina to lift up to 50lbs push/pull carts and remain active throughout long shifts. 
• Ability to work in varying temperatures humid kitchens and cleaning environments 

Visa Requirements:  Must be legally authorized to work in Canada.

Additional Information :

Job Perks & Benefits:

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation.

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at .

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at and well work with you to ensure your needs are met.

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward.

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness.

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age.

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate.

Together we build a workplace where belonging isnt just possible its expected.
Be you. Be bold. Stay moved.

#CWMRSummer26

Remote Work :

No

Employment Type :

Full-time