Food and beverage supervisor

OBJECTIVE

The Food and Beverage Supervisor reports directly to the Food and Beverage Manager. This position is responsible for overseeing the day-to-day operations of the various food and beverage outlets, ensuring that service standards established by RIMAP Hospitality Services and the brand are consistently met and that guest expectations are exceeded.

Benefits & Perks

• Group insurance plan

• Group RRSP

• Telemedicine services

• Indoor parking

• Opportunities for rapid career growth within RIMAP, a hospitality group operating five hotels affiliated with some of the world's leading hotel brands (Hilton, IHG and Marriott)

• Access to Hilton Team Member benefits, including hotel stays worldwide starting at US$35 per night for you, your family and friends

• 50% discount on food at our restaurant and participating Hilton restaurants

• 30% monthly discount on an OPUS transit pass

ROLE AND RESPONSIBILITIES

Operations Management and Guest Service

• Ensure the smooth day-to-day operation of all food and beverage outlets, including the restaurant, banquet services, room service and café counter.

• Ensure compliance with the establishment's service standards and procedures on a daily basis.

• Maintain thorough knowledge of all products offered, including menus, wines, liquors and spirits.

• Deliver memorable guest experiences in accordance with RIMAP and franchisor standards, while contributing to guest satisfaction and loyalty.

• Handle special guest situations proactively, empathetically and professionally.

Staff Management

• Maintain an active and visible presence on the floor to guide, support and motivate team members on a daily basis.

• Foster a positive and engaging work environment that encourages collaboration, communication and teamwork.

• Address operational issues promptly and effectively in collaboration with other team members.

• Support the management of the department.

• Participate in employee scheduling while ensuring compliance with the collective agreement.

• Contribute to the development and follow-up of action plans for different periods throughout the year.

• Participate in organizing and facilitating departmental meetings.

• Actively participate in committees and initiatives aimed at continuously improving the guest experience and employee well-being.

• Ensure compliance with food and beverage handling, hygiene and safety regulations, including MAPAQ requirements.

WORKING CONDITIONS

This position requires a flexible schedule, including evenings, weekends and statutory holidays. The role requires a high degree of flexibility and the ability to adapt to peak business periods and unexpected situations. Work schedules and responsibilities may vary depending on the tourist season and operational needs.

QUALIFICATIONS & SKILLS

• Minimum of two years of previous experience as a food and beverage supervisor in a high-volume operation.

• Previous experience in the hotel industry, ideally in a unionized environment.

• Degree or diploma in hotel management or food and beverage management, or equivalent experience.

• MAPAQ certification is an asset.

• Proficiency in hotel management systems and food and beverage POS systems, along with a strong understanding of restaurant service standards.

• Ability to lead, coach and inspire a team to maintain high performance standards focused on guest satisfaction.

• Ability to work effectively under pressure, manage multiple priorities simultaneously, and demonstrate thoroughness, structure and excellent organizational skills.

• Strong problem-solving skills.

• A high degree of autonomy and initiative, with the ability to take prompt and effective action.

• Excellent oral communication skills in both French and English, with the ability to communicate comfortably and regularly with an international clientele.

Our organization is committed to employment equity, recruiting a diverse workforce and fostering an inclusive workplace culture. The use of gender-specific language is intended solely to simplify the text. We do not discriminate on the basis of gender, ethnic origin, religion, sexual orientation, age, disability or any other ground protected under provincial or federal law.