RQ11615 - Business Analyst - Junior

Responsibilities:

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
  
• Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
  
• Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.
  

General Skills:

• Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined.
  
• Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches
  
• Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management
  
• Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies
  
• Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives
  
• Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.
  
• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects
  
• Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders
  
• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up
  
• Experience developing strategies, preparing business cases and cost-benefit analysis
  
• Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement
  
• Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope
  
• Awareness of emerging I&IT trends and technologies
  
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
  
• A team player with a track record for meeting deadlines
  

Desirable Skills:

• Experience in the use of information retrieval packages
  
• Knowledge and understanding of Information Management principles, concepts, policies and practices
  
• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions
  
• Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping
  
• Experience in structured, object oriented and agile methodologies for user requirements
  
• Experience developing performance measures for business analysis evaluation and subsequent follow-up
  
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Proven experience in gathering, analyzing, and documenting data, system, and business requirements. 
  
• Expertise in Business Analysis working visio diagrams and swim lane diagrams
  
• Ability to define use cases, user stories, and acceptance criteria for IT solutions. 
  
• Experience with database analysis and SQL language. 
  
• Experience leading requirements workshops, JAD sessions, and stakeholder interviews. 
  
• JIRA, Confluence, Azure DevOps (for requirements tracking & project collaboration). 
  
• Understanding of OPS procurement, regulatory compliance, and service delivery models. 
  

Nice to have:

• prior OPS or public sector exp.
  

Skill Set Requirements:

Data & Business Analysis & Requirements Management:

• Proven experience in gathering, analyzing, and documenting data, system, and business requirements. 
  
• Expertise in Business Analysis working visio diagrams and swim lane diagrams
  
• Ability to define use cases, user stories, and acceptance criteria for IT solutions. 
  
• Strong analytical skills for identifying business problems and proposing solutions. 
  
• Experience in systems re-engineering and workflow optimization. 
  
• Experience with database analysis and SQL language. 
  

Stakeholder Engagement & Communication:

• Ability to effectively liaise between business users, IT teams, and external vendors. 
  
• Experience leading requirements workshops, JAD sessions, and stakeholder interviews. 
  
• Excellent documentation and presentation skills for communicating business needs to technical teams. 
  
• Strong negotiation and facilitation skills to align diverse stakeholder interests. 
  

Technical & Tools Proficiency:

• Hands-on experience with data and business analysis tools, including: 
  
• JIRA, Confluence, Azure DevOps (for requirements tracking & project collaboration). 
  
• Visio, Lucidchart, MIRO (for process modeling and workflow visualization), figma
  
• SharePoint, MS Teams (for document management & team collaboration). 
  
• Familiarity with data-driven decision-making tools (Power BI, SQL, Advanced Excel) is a plus. 
  
• Knowledge of ERP, CRM, or Cloud-based business solutions is an asset. 
  

Systems Optimization & Digital Transformation:

• Experience leading systems re-engineering initiatives to improve efficiency. 
  
• Ability to identify automation opportunities and workflow enhancements. 
  
• Understanding of Agile (Scrum, Kanban) and Waterfall methodologies to support IT teams. 
  
• Strong problem-solving skills with a focus on data-driven decision-making. 
  

Public Sector (OPS) Experience:

• Prior experience working in Ontario Public Sector (OPS) or other government environments. 
  
• Familiarity with OPS governance frameworks (Stage Gate, ITIL, security policies, etc.). 
  
• Understanding of OPS procurement, regulatory compliance, and service delivery models.