Medical Secretary

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

Join NHS Greater Glasgow and Clyde as a Medical Secretary and play a vital role at the heart of patient care. Supporting Consultants and clinical teams, you will ensure smooth coordination of administrative processes that directly impact patient journeys and outcomes. This is a fast-paced and rewarding role where organisation, professionalism and compassion combine to deliver a high-quality service. Working within NHSGGC means being part of a forward-thinking, supportive organisation committed to excellence, innovation and person-centred care. You will be valued for your contribution and supported to grow and develop within one of the UK’s largest NHS Boards.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

• You will be based at Queen Elizabeth University Hospital, G51 4TF
• Monday to Friday working 25.2 hours per week - Core hours 08:00 to 16:00/08:30 to 16:30/09:00 to 17:00
• Part time, permanent
• Please note the salary is Pro Rata for part-time hours

Key Responsibilities

• Provide comprehensive secretarial and administrative support to Consultants and clinical teams, including correspondence, reports and diary management
• Act as a first point of contact for patients, staff and external agencies, handling enquiries with professionalism, tact and efficiency
• Coordinate patient pathways, including arranging appointments, admissions, and follow-up care in line with waiting time targets
• Manage and prioritise incoming correspondence and referrals, ensuring timely and accurate processing
• Maintain accurate patient records and utilise clinical systems to support effective service delivery
• Work collaboratively with multidisciplinary teams to support clinic planning, rotas and service operations
• Contribute to service improvement, provide cross-cover support and uphold NHSGGC values in all aspects of the role

Knowledge, training, qualifications and/or experience required to do the job:

• HNC or SVQ Level III in Secretarial Studies, Business Administration or equivalent experience
• Proficiency in Microsoft Office and experience using electronic patient record systems
• Advanced keyboard and audio typing skills with a high level of accuracy
• Knowledge of medical terminology and understanding of healthcare administration processes
• Excellent organisational and time management skills with the ability to prioritise a demanding workload
• Strong communication and interpersonal skills with the ability to manage sensitive situations effectively
• Ability to work independently using initiative as well as collaboratively within a team environment

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact: Shirley Greig, Admin Manager on 0141 451 5982 or ***email_hidden***

Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various” , we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community . We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.