Credit Analyst

SureWerx is a leading manufacturer of innovative safety, tool and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in even the most challenging environments. Today, our growing family of world-leading brands serves customers and partners across the U.S., Canada and Europe.

At SureWerx, you'll have the opportunity to challenge yourself in a supportive, growth-oriented culture of industry leaders. You’ll help chart our future as we continue to expand into new products, services and markets. And we’ll invest in your career development, enabling you to grow and succeed.

We are looking for a full-time Credit Analyst to join our Credit and Collections team. Reporting to the Credit and Collections Supervisor, this position will manage and support credit and accounts receivable activities for distributor accounts across Canada and the United States. The Credit Analyst will assess customer creditworthiness, establish and monitor credit exposure, manage collections, review orders on credit hold, resolve account discrepancies and support timely cash conversion.

The successful candidate will work closely with customers, Sales, Customer Service and Finance to minimize credit risk, improve cash flow and support business growth while maintaining strong customer relationships.

This is a fully remote position open to candidates located anywhere in Canada.

Responsibilities:

• Review new and existing customer accounts and assess creditworthiness using credit reports, trade references, financial statements, payment history and other relevant information.
• Review customer credit applications and supporting documentation and make recommendations regarding credit limits, payment terms and account status.
• Monitor customer credit exposure, utilization, payment trends and changes in credit risk.
• Conduct periodic credit reviews and recommend credit limit increases, decreases, payment term changes or other risk mitigation measures.
• Review and release customer orders held in credit queues in accordance with Company credit policies.
• Monitor accounts receivable aging reports and follow up on delinquent accounts.
• Perform collection activities on overdue accounts while maintaining positive customer relationships.
• Reconcile customer accounts and investigate payment discrepancies, unapplied cash and account variances.
• Investigate and resolve short payments, deductions, claims and disputed invoices.
• Process and apply cash receipts, including EFTs, cheques, wire payments and credit card transactions.
• Create new customer accounts in the ERP system based on approved documentation and established procedures.
• Maintain existing customer master data and process changes to customer records in Prelude based on information provided by cross-functional teams.
• Evaluate credit exposure, past-due balances, payment history and account circumstances when determining whether orders should be released, held or escalated.
• Verify that credit applications, tax documents, banking details and trade references are complete and accurate.
• Maintain customer credit files and supporting documentation.
• Prepare aging reports, collection reports and other management reporting.
• Support month-end and year-end accounting requirements related to accounts receivable.
• Respond to customer inquiries related to account balances, invoices, statements and payments.
• Coordinate customer account setup and maintenance with Sales, Customer Service, Tax and Finance.
• Maintain accurate records within ERP systems and ensure compliance with Company policies and internal controls.

Skills and Qualifications:

• 5+ years of experience in Credit, Accounts Receivable, Collections or a related finance role.
• Postsecondary education in Accounting, Finance, Commerce or Business Administration.
• Experience supporting Canadian and U.S. B2B credit portfolios.
• Strong understanding of credit adjudication, credit risk assessment and the order-to-cash cycle.
• Experience reviewing and releasing orders on credit hold.
• Strong account reconciliation and collection skills.
• Ability to analyze aging reports, customer payment history and credit exposure.
• Advanced Microsoft Excel skills, including XLOOKUP/VLOOKUP, Pivot Tables, SUMIFS/COUNTIFS and data analysis and reporting.
• Experience working with ERP systems. Experience with Prelude is considered an asset.
• Experience with Power BI, Power Query or other reporting and data analysis tools is considered an asset.
• Credit or collections designation, such as CCP, FCI or equivalent, is considered an asset.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently, manage multiple priorities and collaborate effectively with cross-functional teams.

SureWerx is committed to fostering equal opportunities, and to providing an inclusive and respectful working environment in which all employees can thrive. We aim to attract and retain a workforce that represents and celebrates the diverse communities we so proudly serve. We therefore encourage applications from women, LGBTQ+ people, Indigenous Peoples, people of colour, persons with disabilities, and people who are neuro diverse. Please advise our HR team if any accommodations are required to support you during the recruitment process.

Accommodations will be provided upon request during the recruitment process.

We thank all applicants for their interest in SureWerx, however, only those who qualify will be contacted.

WE STRIVE TO THE BEST GLOBAL LEAD IN SAFETY INNOVATION.

BE SMART. BE SAFE. BE SURE.

WE STRIVE TO THE BEST GLOBAL LEAD IN SAFETY INNOVATION.