Commercial Roaming Manager

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

Job Description:

As the Commercial Roaming Manager, you will be an instrumental part of our team, responsible for identifying, negotiating and managing numerous commercial roaming agreements with mobile operators, MVNOs and roaming aggregators. 

Responsibilities:

• Strategic Partner Management: Continuously assess Nomad’s business needs  (Consumer and Enterprise) from a data consumption and telecom capability perspective and manage our partner mix to contribute towards achieving our future growth objectives. 

• On-going Partner and Project Management: Maintain relationships with existing roaming service providers and work with them to improve their pricing and product offerings for Nomad. Manage onboarding of new roaming providers; coordinating with engineering, marketing and pricing to ensure timely launch of new rates. Contribute to RFP responses for enterprise clients. 

• Negotiate and manage contracts: Work with Nomad’s finance team to evaluate and negotiate pricing agreements with mobile operators. Once pricing is agreed, manage the contract review, negotiation and signature phases in conjunction with Nomad’s commercial and legal management. 

• Cost Analysis: Evaluate new pricing proposals from existing and prospective partners to determine the optimal partner mix for Nomad. Analyze gaps in our current retail as well as wholesale pricing and identify partners who could close those gaps. Review and validate partner invoices to ensure compliance with agreed rates. 

• New Partner Outreach: Contact prospective roaming partners and respond to inbound roaming partner queries. Evaluate new partners and make recommendations to management on which partners to select. 

• Performance: Cost optimization, roaming partner selection, management of existing roaming partner’s performance.

Job Requirements:

• Large network of relationships with MNOs or MVNOs in the Americas

• Proven track record of 6-10 years working in international roaming for a mobile operator or eSIM supplier

• Strong understanding of roaming products, wholesale agreement standards, economics and suppliers

• High degree of familiarity with GSMA groups and InfoCentre

• Excellent Excel skills, including business cases, formulas, pivot tables

• Fluent English communication, and excellent presentation skills

• Familiarity with eSIM standards and eSIM technology a strong plus

• Digitally savvy and growth mindset

• Demonstrated ability to work in a fast-paced, dynamic environment

• Self-motivated, proactive, and results-driven individual

• Bachelor’s degree in Business, Marketing, Economics or a related field 
  

Benefits we have for you:

• Competitive salary package

• Paid lunch (In the office)

• Private healthcare

• Yearly bonus

• Training and workshops

• Top-of-the-class engineers to learn from and work with

About us:

At LotusFlare, we attract and keep amazing people by offering two key things:

• Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.

• Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

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