Senior Bilingual Commercial Account Manager (Insurance)

Senior Bilingual Commercial Account Manager (Insurance)

Leadership Track | Future Practice Leader Opportunity

Build meaningful client relationships while positioning yourself for a future leadership opportunity. This permanent full-time role offers the chance to manage strategic commercial insurance accounts, partner closely with senior leadership, and progressively develop toward a future Practice Leader position. You will gain exposure to client strategy, business development, insurer partnerships, industry specialization, and leadership initiatives while working within a collaborative and growth-focused organization. The successful candidate will play a key role in supporting the continued growth and retention of a specialized commercial insurance portfolio while contributing to broader business objectives.

What is in it for you:

• Annual salary of 90K-110K, based on experience.

• Additional earning potential through cross-selling commissions, referrals to other business units, an annual discretionary bonus of up to 12%, and a variable bonus based on team practice performance.

• Permanent full-time position.

• Standard schedule from 9:00 am. to 5:00 pm.

• 40-hour work week with a 1-hour unpaid lunch break.

• Hybrid work environment with approximately 90% remote work and 10% in-office attendance for team meetings and events.

• Quarterly travel to Québec required as part of the role.

• 3 weeks of vacation upon hire.

• 6 personal/sick days and 2 bereavement days.

• Additional paid time off, including 1 holiday bonus day, 1 birthday bonus day, 2 religious days, 1 volunteer day, and 1 study and exam day.

• Comprehensive health and dental benefits effective from Day 1, including coverage through Greenshield and MyHSA.

• RRSP matching program through Wealthsimple, with up to a 1% employer match after 1 year of service.

• Equipment provided, including up to 2 monitors, laptop, keyboard, mouse, headset, webcam, and docking station.

• Opportunity to develop expertise within a specialized commercial insurance practice.

• Exposure to strategic account management and business growth initiatives.

• Leadership development and mentorship from senior insurance leaders.

• Defined career progression path toward a future Practice Leader position.

• Opportunity to influence the growth and direction of a specialized client portfolio.

Career Growth Opportunity

This position is designed for experienced commercial insurance professionals seeking long-term career advancement. The successful candidate will work closely with senior leadership while gaining exposure to strategic account management, business development, insurer partnerships, industry specialization, and mentorship opportunities. As the practice continues to expand, there is potential for progression into a future Practice Leader role with broader responsibility for client strategy, portfolio growth, industry leadership, and team development.

Responsibilities

Client Relationship Management

• Provide a consultative client experience to help clients make informed decisions regarding their insurance and risk management needs.

• Build and maintain strong client relationships by understanding client objectives, challenges, and insurance requirements.

• Act as a trusted advisor by providing strategic insurance guidance and proactive service.

• Identify opportunities to expand client relationships through cross-selling and referrals to internal teams, including Personal Insurance, Commercial Enterprise, and Life & Benefits.

• Assess client needs and recommend appropriate insurance solutions and coverage enhancements.

• Support client retention initiatives through ongoing engagement and relationship development.

Account & Portfolio Management

• Manage a high volume of renewals by coordinating with internal teams, insurance companies, account executives, assistant account managers, and marketing teams.

• Collaborate with an Assistant Account Manager on policy administration activities, including applications, renewals, endorsement changes, cancellations, re-marketing initiatives, and claims application support.

• Maintain accurate client records and interactions within the Broker Management System and other company portals.

• Support clients through multiple communication channels in a fast-paced environment.

• Support financial operations by assisting with invoicing, payment collection, and account reconciliation activities.

Strategic Account Development

• Participate in strategic planning initiatives focused on client retention and portfolio growth.

• Contribute insights regarding industry trends, emerging risks, client challenges, and market opportunities.

• Support initiatives designed to enhance the client experience and strengthen long-term client engagement.

• Collaborate with leadership on opportunities to improve operational efficiencies and service delivery.

• Assist in the development of strategies to support continued growth within the practice.

• Contribute to initiatives that increase visibility and value within specialized industry segments.

Insurer & Market Relationships

• Act as a liaison between clients and insurance companies regarding underwriting concerns.

• Provide underwriting guidance and facilitate communication between stakeholders.

• Develop and maintain strong relationships with insurer partners.

• Support insurer negotiations relating to coverage options, terms, and solutions for clients.

• Stay informed regarding industry trends, emerging risks, regulatory developments, and market conditions to better advise clients and prospects.

Leadership & Practice Development

• Partner with senior leadership on initiatives supporting the growth and development of the Commercial Insurance practice.

• Mentor and support Assistant Account Managers and junior team members.

• Share expertise and best practices within the team environment.

• Participate in leadership development opportunities designed to support future career growth.

• Collaborate on initiatives aimed at strengthening client engagement, business development, and practice performance.

• Support a collaborative, client-focused, and results-oriented culture.

What you will need to succeed:

Required qualifications

• RIBO License required / AMF License or willing to obtain the license

• Bilingual in English and French with the ability to support clients, stakeholders, and business activities in both languages, including quarterly travel to Québec.

• Minimum 5+ years of experience in Account Management, Sales, Underwriting, or related roles within an insurance brokerage or insurance company.

• Experience managing commercial insurance accounts and building strong client relationships.

• Strong organizational, time-management, and prioritization skills with the ability to manage multiple priorities and deadlines successfully.

• Strong communication and relationship-building skills.

• Client-centric mindset with a collaborative and team-oriented approach.

Preferred qualifications

• Exposure to Commercial Insurance, Professional Liability Insurance, Commercial General Liability Insurance, specialty programs, or Group Insurance is considered a strong asset.

• Experience working closely with underwriting teams and insurer partners.

• Previous mentoring, coaching, team lead, or leadership experience is considered an asset.

• Demonstrated interest in leadership development and long-term career progression.

• Strong business acumen with the ability to identify growth opportunities within client portfolios.

• Ability to influence stakeholders and build relationships with senior decision-makers.

Personal attributes

• Positive, energetic, and professional attitude.

• Articulate, engaging, and approachable communication style.

• Strong problem-solving and critical-thinking abilities.

• Ability to balance exceptional client service with strategic business objectives.

• Team-oriented mindset with a passion for mentorship and continuous improvement.

Why this role stands out

This is more than a traditional Senior Account Manager position. It is an opportunity to join a growing commercial insurance practice, gain exposure to strategic account management and business development, work closely with senior leadership, and position yourself for future advancement into a Practice Leader role. The successful candidate will play an integral role in shaping client relationships, driving portfolio growth, and contributing to the long-term success of the practice.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.