Observability / DevOps Advisor

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

The SRE & Operational Intelligence team designs and implements practices and platforms that improve the reliability and performance of our on-premises and cloud applications, services, and infrastructure for our customers and users.

Within this team, we are seeking an Observability / DevOps Advisor who will support Intact’s support, operations, and development teams in fully leveraging our solutions and expertise, while helping evolve our ecosystem.

What you'll do here:  

• Support teams during production incidents and help prevent future incidents by leveraging our observability platforms and industry best practices;
• Onboard new teams, applications, services, and infrastructure components onto our observability and SRE platforms, with a strong focus on CI/CD pipelines and the use of artificial intelligence;
• Enhance our observability platforms, tools, pipelines, practices, documentation, training materials, and our use of artificial intelligence.

What you bring to the table:  

• At least 5 years of experience in a developer, DevOps, and/or observability role;
• Strong experience and interest in support and operations, ideally in a large enterprise environment with multiple cross-functional teams;
• Solid experience designing CI/CD pipelines with Terraform, including designing and maintaining modules that facilitate pipeline adoption and reuse;
• Experience using artificial intelligence in an enterprise or software development context (ML, GenAI, and AI agents);
• Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.  
• No Canadian work experience required however must be eligible to work in Canada  

Strong assets:

• Experience with Dynatrace or similar application and service observability (APM) solutions;
• Experience with Elasticsearch or similar log management solutions;
• Experience producing and working with telemetry signals (traces, logs, metrics, events, etc.);
• Experience with IT service management (ITSM), configuration management (CMDB), incident management, and notification platforms;
• Experience defining KPIs and service level objectives (SLA, SLO, SLI);
• Experience with AWS, Azure, GCP, Kubernetes, and OpenShift;
• Experience with networking, routing/switching, and cybersecurity infrastructure;
• Experience in Java, Python, and SQL;
• Experience with diagramming, dashboards, and reporting;
• Experience delivering team training and knowledge transfer;
• Experience in cybersecurity and vulnerability detection.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.