Inbound Customer Service Agent - Work From Home

Inbound Customer Service Agents
TigerTel
Location: Remote (New Brunswick residents) l Commitment: Part Time Weekends (Both Saturday and Sunday Only)
Compensation: $20.00/hour (Training) - $30.00/hour (Post Training)

About the Role

Are you ready for a rewarding fast paced work from home opportunity? Look no further than TigerTel's inbound Customer Service Team. We are currently seeking passionate, focused individuals who thrive on helping others and are ready to rock a dedicated weekend schedule.

In this role, variety is the spice of life. You will assist a diverse range of commercial businesses and medical offices across Canada and the United States. There are no outgoing sales calls involved, just pure high-quality customer service satisfaction. Because we support critical businesses, please note that working on holidays and statutory days may be required.

Available Shifts (Set Weekend Schedules)

We are looking for dedicated "Weekend Warriors" who appreciate the consistency of a set schedule. We have various shifts from 10am-12am AST.

Your Home Office Requirements

Because you will be handling sensitive commercial and medical calls, a professional workspace is essential. This remote position requires your full, undivided attention during your shift. Candidates must have a dedicated, quiet and distraction free home office environment that allows for continuous focus and uninterrupted phone availability.

• A high-speed, hardwired internet connection (a direct Ethernet cable connection). Wi‑Fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections.
• Internet speeds of 50 Mbps Download/10 Mbps Upload.
• A reliable PC or Laptop running Windows 11 or higher (no Chromebooks/Apple PC's or tablets, they are not compatible with our system)
• A 2nd monitor is preferred for all items that need to be opened
• A high quality, wired USB Headset

Bonus Points If You Have

• Bilingual skills (Fluent in Spanish/French and English)
• Strong tech savvy capabilities and natural problem-solving skills
• A warm, positive "smile" that can genuinely be heard over the phone

TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.