Remote Director, Government Affairs and Public Policy Lead, Canada

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking a Director, Government Affairs and Public Policy Lead – Canada, a newly created senior-level position responsible for leading our government affairs strategy and engagement across all levels of government in Canada, with a primary focus on the federal government. This individual, who will report to the Head of AMS for Government Affairs and Public Policy, will lead ServiceNow’s engagement with policymakers, regulators, and industry associations across Canada to advance our policy priorities in areas such as artificial intelligence (AI), cloud computing, cybersecurity, digital government, and data governance. This individual will be responsible for leading government affairs efforts in the Canadian market, including within regulated industries such as financial services, telecommunications, and the public sector. The Director will serve as a trusted advisor to company executives, providing strategic insights on political, policy, and regulatory developments that may impact ServiceNow’s business operations and growth in Canada. This role will need to be located in Ottawa, Canada. 

Key Responsibilities

• Lead ServiceNow’s government affairs and public policy engagement and strategy across federal, provincial, and municipal governments.
• Build and maintain strong, collaborative relationships with Members of Parliament and Provincial Parliaments, ministers, senior government officials, regulators, and political advisors across key departments and agencies, both federally and provincially.
• Serve as a senior advisor to ServiceNow executives and country teams, particularly in navigating regulatory risk and opportunity across public sector and regulated industries.
• Engage proactively in local and regional policymaking processes and represent ServiceNow in industry associations, coalitions, and public forums.
• Actively support internal sales teams.
• Help manage ServiceNow's brand, policy, political, business, and regulatory positioning across mission-critical industries and the public sector market.
• Shape the public policy environment in alignment with ServiceNow's vertical GTM strategy across public sector and regulated industries.
• Provide timely, strategic policy advice on issues including but not limited to:
• • Artificial intelligence and emerging technologies
  • Cloud computing and data sovereignty
  • Cybersecurity and digital infrastructure
  • Data privacy, data sovereignty, and cross-border data flows
  • Digital government transformation and public sector innovation
• Act as a visible thought leader across Canada, representing ServiceNow in high-level policy discussions and public-private dialogues.
• Lead and support strategic policy campaigns, thought leadership, white papers, and executive briefings.
• Provide strategic advice and policy analysis to senior executives and internal teams on the Canadian political, legislative, and regulatory environment.
• Support internal business and sales teams by providing insights on government priorities, policy direction, and procurement trends.
• Coordinate with global government affairs colleagues to ensure consistency in policy messaging and alignment with corporate priorities.

Qualifications

To be successful in this role you have:

• Minimum 10-15 years of senior-level experience in government affairs, public policy, or regulatory roles within the tech sector, consulting, trade associations, or government institutions within Canada.
• Bilingualism (English and French) is required.
• Must have private sector experience in IT.
• Proven experience working in or with the federal government, including Parliament, ministerial offices, or central agencies, including demonstrated ability to influence complex multi-stakeholder environments.
• Strong understanding of Canada’s policy-making process, including legislative, regulatory, and Cabinet decision-making.
• Track record of engaging with C-suite executives and cabinet-level officials on public policy matters.
• Expertise in technology policy, particularly related to AI governance, digital transformation, and data regulation.
• Established network and credibility with federal and provincial policymakers, regulators, and industry stakeholders.
• Proven ability to develop and execute government relations strategies that support business and policy objectives.
• Exceptional communication, negotiation, and relationship management skills.
• Strong analytical and writing abilities, including experience preparing policy briefs, submissions, and executive briefings.
• Advanced degree in law, political science, international affairs, economics, or a related field preferred.
• Ability to travel within Canada and occasionally to the United States.
• Existing relationships with government officials and policymakers at the highest levels.
• Extensive experience developing policy white papers and thought leadership for the public sector and/or regulated industries (e.g., financial services, energy, utilities, transportation, and healthcare).
• Strong interpersonal skills, including experience speaking at major global policy conferences and forums, and leading official engagements, events, meetings, and/or travel.
• Intellectual curiosity, eagerness to learn, and a willingness to “dream big.”

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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