Customer Service Agents

PhysioExtra is currently looking for Customer Service Agents to complete its team(s).
Reporting to the Clinic Director, under the supervision of the Chief Agent, the Customer Service Agent is responsible for providing high quality personalized customer service in order to maintain the professionalism and brand image of the clinic.

MAIN TASKS AND RESPONSIBILITIES:

Answer the phone, inform clients about the services offered, schedule and confirm appointments

Greet clients, take payments, schedule appointments according to the treatment plan issued by the health professional

Prepare client files, filing of files

Complete the closing of the day

Balance weekly transactions

Fax all authorization requests and reports, documents to physicians, etc.

As well as all tasks related to customer service

YOU LIKE TO:

Help improve people's lives at work

Be able to express your ideas and share your opinions

Move upwards in a growing company that challenges you every day

Celebrate success in different ways: Holidays, happy hour, team activities, etc.

Be authentic with your colleagues and have fun at work

Work in an inspiring environment

Benefit from several employee benefits such as: insurance, RRSP, physical activity reimbursement, etc.

SKILLS AND ABILITIES:

Excellent knowledge of computer tools

Strong sense of customer service

Training or experience in customer service, an asset

Secretarial diploma, an asset

Excellent oral and written French, fluency in English (an asset)

Good learning skills

Enjoys working in a team environment

Experience in the health care field, an asset

Communicates effectively in French and English