Application Support Specialist (Functional) (Laval)

Application Production Support Analyst – Fund Accounting

Location: Montreal, QC

Department: IT Production

Contract Duration: 12 Months

Industry: Banking, Asset Management & Financial Services

Job Summary

We are seeking an experienced Application Production Support Analyst to join a production support team responsible for critical fund accounting and investment management applications. The successful candidate will provide functional and production support, analyze accounting-related issues, support business users, and ensure the stability, availability, and efficiency of fund accounting platforms.

Key Responsibilities

• Monitor and support day-to-day production activities for business-critical applications.
• Provide functional and operational support for fund accounting applications.
• Investigate, analyze, and resolve accounting, data, and application-related production issues.
• Manage incidents from identification through resolution while meeting established service levels.
• Coordinate with business users, development teams, infrastructure teams, and vendors to resolve production issues.
• Support accounting migrations and corporate actions, including mergers, share class changes, and currency conversions.
• Ensure timely completion of NAV calculations and adherence to operational deadlines.
• Perform root cause analysis (RCA) for recurring production issues and recommend corrective actions.
• Participate in testing, validation, and implementation of new functionality, enhancements, and production releases.
• Develop and maintain operational procedures, support documentation, and knowledge articles.
• Prepare support metrics, dashboards, and management reports.
• Escalate critical issues appropriately and maintain clear communication with stakeholders.
• Identify and implement process improvements to enhance production stability and operational efficiency.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Information Technology, or a related field.
• Minimum 4 years of experience supporting Fund Accounting, Investment Accounting, Asset Management, or financial services applications.
• Strong understanding of:
  • Fund Accounting
  • Net Asset Value (NAV) Calculations
  • Investment Fund Administration
  • Financial Instruments and Derivatives
  • Corporate Actions Processing
• Experience supporting production applications within a banking, asset management, or financial services environment.
• Robust knowledge of Oracle SQL and PL/SQL.
• Proficiency with Microsoft Excel and Microsoft Access.
• Experience analyzing production incidents, support tickets, and service metrics.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills in English.
• Ability to document operational procedures and support processes effectively.

Preferred Qualifications

• Experience with Multifonds FA/WEM (Temenos) or similar fund accounting platforms.
• Knowledge of ITIL principles, incident management, and production support best practices.
• Experience supporting fund migrations and accounting-related events.
• Prior Business Analysis experience within an application support environment.
• French language skills are considered an asset.

Desired Skills

• Strong analytical and critical-thinking abilities.
• Ability to interpret accounting reports, financial data, and operational metrics.
• Excellent stakeholder management and customer service skills.
• Ability to lead investigations and coordinate cross-functional teams.
• Strong organizational and time-management skills with attention to detail.
• Ability to work effectively in a fast-paced production support environment.
• Team-oriented mindset with a focus on continuous improvement.
• Strong sense of ownership and accountability for production support activities.

Nice-to-Have

• Experience with fund accounting platforms such as Temenos Multifonds.
• Exposure to investment management, custody, or asset servicing operations.
• Familiarity with release management, change management, and production deployment processes.
• Experience working in large enterprise banking or financial services environments.