Manager, Problem Management
Saskatchewan Ltd.
The Opportunity:
This job provides leadership and oversight for the enterprise Problem Management practice, ensuring recurring IT issues are identified, investigated, and resolved at their root cause to improve service reliability and reduce business disruption. The role leads a team responsible for problem investigations, root cause analysis, trend identification, continual service improvement, and cross-functional coordination with technical and business stakeholders. It oversees major incident follow-up activities, drives corrective and preventive actions, and supports the development of policies, processes, metrics, and governance frameworks that strengthen service quality and operational performance.This job is a middle manager role. Middle managers have a critical role in employee engagement and the culture of our organization. The role requires leadership in translating and cascading strategic direction into operational actions, contributing to the achievement of organizational goals. The role is also responsible for delivering on personal work objectives, as well as the work of others for whom they have supervisory responsibilities.
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This job provides leadership and oversight for the enterprise Problem Management practice, ensuring recurring IT issues are identified, investigated, and resolved at their root cause to improve service reliability and reduce business disruption. The role leads a team responsible for problem investigations, root cause analysis, trend identification, continual service improvement, and cross-functional coordination with technical and business stakeholders. It oversees major incident follow-up activities, drives corrective and preventive actions, and supports the development of policies, processes, metrics, and governance frameworks that strengthen service quality and operational performance.This job is a middle manager role. Middle managers have a critical role in employee engagement and the culture of our organization. The role requires leadership in translating and cascading strategic direction into operational actions, contributing to the achievement of organizational goals. The role is also responsible for delivering on personal work objectives, as well as the work of others for whom they have supervisory responsibilities.
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Vacancy posted 5 hours ago
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