Deskside Support Technician
1110 Kyndryl Canada Limited
Support enterprise users at Kyndryl through Windows administration and Microsoft 365 expertise in a hands-on, client-facing environment. Resolve desktop technology challenges across diverse workplaces.
As a Deskside Support Technician, you provide Level 2 assistance for enterprise and customer-facing environments. Your work spans Windows 10 and Windows 11, Microsoft 365, hardware diagnostics, peripherals, imaging, deployments, and remote management tools. You support executive users, collaborate with Kyndryl teams and Microsoft, and document tickets against SLA and XLA targets.
Key Responsibilities:
- Deliver hands-on and remote Level 2 technical support
- Diagnose hardware, operating system, VPN, and connectivity issues
- Support Microsoft 365 applications including Outlook and Teams
- Perform imaging, software deployments, refreshes, and asset management
- Complete desk setups, office moves, and cable management
Requirements:
- Five-plus years of enterprise IT support experience
- Windows 10 and Windows 11 administration experience
- Microsoft 365 administration and support experience
- Hardware repair, imaging, deployment, and peripheral troubleshooting background
- Fluency in French and knowledge of English
Apply your Windows, Microsoft 365, and hardware support expertise while maintaining reliable end-user technology for Kyndryl clients.
#J-18808-LjbffrVacancy posted 7 hours ago
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