Residential Service Site Manager, YYC

Company Description

The Residential Site Manager will be responsible for overseeing the day-to-day operations, maintenance, and performance of the baggage handling system at Calgary International Airport (YYC). This role ensures the safe, efficient, and timely handling of all baggage, coordinating between internal teams, contractors, and third-party service providers. The Site Manager holds the overall responsibility for the Site and must ensure system reliability in order to drive continuous improvements in the BHS operation.

Job Description

Key Responsibilities:

• BHS Operations Management:
  • Supervise and manage the daily operation of the baggage handling system, ensuring optimal performance, safety, and compliance with airport standards.
  • Monitor baggage flow, assess system efficiency, and identify opportunities for improvement.
  • Oversee BHS equipment, including conveyors, automated systems, and sorters, ensuring they operate at peak efficiency.
  • Understand the contract deliverables and ensure our teams are exceeding these.
• Maintenance & Troubleshooting:
  • Work closely with the maintenance team to schedule and oversee preventive maintenance, addressing minor repairs, and ensuring all BHS components are fully operational.
  • Lead troubleshooting efforts during operational disruptions and coordinate repairs with internal and external teams.
  • Document and report any system downtime, operational failures, or significant issues to upper management.
  • Ensure investigation into root cause investigation and prevention actions are documented and reviewed with the team and customer.
• Staff Management:
  • Supervise a team of BHS technicians, Supervisors, and other personnel, ensuring they are properly trained and follow established safety procedures.
  • Manage work schedules, team performance, and provide regular feedback.
  • Promote a culture of safety, teamwork, and continuous improvement within the team.
  • Implement continuous training and upskilling BEUMER personnel for advancement and succession planning.
• Compliance, Safety and Security:
  • Ensure compliance with all safety and security regulations, industry standards, and airport policies related to the facilities and the baggage handling system.
  • Conduct regular safety audits, risk assessments, and emergency drills to prepare for system failures or baggage-related incidents.
  • Ensure proper handling of hazardous materials and maintain compliance with airport security protocols.
  • Ensure team training and understanding of reporting requirements of incidents and actions items to prevent reoccurrence. 
• Coordination with Stakeholders:
  • Liaise with airlines, ground handling companies, security personnel, and other relevant parties to ensure baggage handling meets operational standards.
  • Act as the primary point of contact for any system-related issues, acting as the intermediary between different teams and departments.
  • Ensure procedures for baggage handling in emergency or contingency situations.
  • Promote over communication to Airport Authorities and relevant stakeholders.
• Performance Reporting & Analysis:
  • Prepare and present regular reports on BHS performance, including system uptime, operational issues, maintenance activities, and staffing requirements.
  • Analyze system performance data and recommend enhancements to improve efficiency, reduce downtime, and ensure a smooth flow of baggage and operation.
• Project Management:
  • Lead or assist in the implementation of BHS-related projects, including upgrades, new installations, or system expansions.
  • Coordinate with external contractors, engineers, and vendors on capital projects related to baggage handling.
  • Financial budgeting and reporting/business sense.

Qualifications

Qualifications:

• Education & Experience:
  • Bachelor's degree in Engineering, Operations Management, or a related field (preferred).
  • Minimum of 5 years of experience in managing or overseeing baggage handling systems, airport operations, or related technical environments.
  • Experience in supervising teams and managing complex technical systems.
  • Knowledge of airport operational standards, safety procedures, and regulatory requirements.
• Skills & Abilities:
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving skills with the ability to make decisions quickly and efficiently.
  • Technical proficiency in the operation and maintenance of automated baggage handling systems.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Strong knowledge of safety protocols and emergency response procedures in an airport setting.
  • Able to lift up to 50 pounds, work in a fast-paced environment while maintaining composure.
  • Occasional travel to meet with contractors, vendors, or attend industry training sessions.
  • Shift work may be required, including nights, weekends, and holidays.
• Certifications & Licenses:
  • Must be able to obtain and maintain airport security clearance.
  • Relevant certifications in airport operations, safety, or equipment management (preferred).

Additional Information

BEUMER  is an innovative intralogistics company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do:

• Medical & Dental coverage (Supplemental)
• Registered Retirement Savings Plan (RRSP) with a generous match because we care about your future
• Life Insurance is provided free for all employees
• Generous amount of paid time off

BEUMER  is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, provincial or federal laws. The Company offers accommodation as required in accordance with the applicable provincial human rights legislation. Please let the Company know if you require an accommodation in the interview and/or hiring process.