call centre agent - customer service
$23 per hourFull-time
Teamrecruiter.com
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Produce informational materials to increase awareness of services available
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Obtain and process information required to provide customer service
- Manage difficult situations with customers
- Professionalism in customer service
- Provide customer service
Experience and specialization
Computer and technology knowledge
- MS Outlook
- MS Windows
- MS Word
- MS Office
Type of experience
- Call centre
Vacancy posted 8 hours ago
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