Specialty Referral Coordinator

ABOUT US
The Sherwood Park Primary Care Network is a group of health care professionals and administrative staff who work with you and your Doctor to help you live well. Our caring team provides education and support for managing chronic diseases and mental health concerns, while providing access to specialists and services all within your local community

POSITION SUMMARY
This position manages specialty referrals from Sherwood Park – Strathcona County PCN physicians to enable effective and efficient patient access to specialists.

• 0.6 FTE (3 days a week) Permanent
• Pay range, based on experience $23.18 - $29.36
• Paid vacation and sick time
• Eligible for Health Benefits
• Health & Wellness Spending Account
• 9% RSP matching program
• Education support, including funding and paid time for professional development

KEY RESPONSIBILITIES
Include, but are not limited to the following:

General

• Advocate for the patient to assist the PCN Physicians in ensuring patients navigate through the health care system as efficiently as possible when accessing specialists.
• Develop effective linkages with Specialist offices and various community health resources to effectively manage patients requiring treatment and referral.
• Ensure referral forms are comprehensive as per the guidelines/requirements of the individual specialist and specialty clinic, this may include:
  • Discuss patient status with physicians and/or physician office staff
  • Gather information and relay appointment details to patients via telephone
  • Retrieve required lab and diagnostic results from netCARE and facilities administering diagnostics
• Enter referrals (i.e. “indexing”) and status information in the appropriate Electronic Medical Records (EMR), including ensuring accurate information is entered
• Maintain confidential medical files and records
• Represent the PCN physicians and the PCN in a professional manner at all times
• Excellent communication skills required, will act as liaison for internal and external stakeholder
• Responsible for ensuring that all statistical data is entered into the EMR for all programs and assist in generating statistical reporting as required
• This role will be responsible to ensure accuracy of the data entry supporting the PCN’s Health Outcome Indicators

EDUCATION & EXPERIENCE

• Office Administration certificate from a recognized educational institution and a minimum of 5 years of health related experience
• Medical terminology
• Working knowledge of EMR and NetCARE
• Experience dealing with confidential information

SKILLS & ABILITIES

• Attention to detail is paramount
• Excellent computer skills
• Flexibility in approach to work in a constantly changing environment
• Excellent listening and people skills are required for this position
• Must be a team player and be able to provide effective communication both verbally and in writing
• Ability to manage multiple tasks
• Strong organizational skills
• Considerable knowledge of health care resources and models of patient care with emphasis on interdisciplinary team approaches
• Ability to deal compassionately and effectively with difficult behaviours sometimes exhibited by patients in distress
• All other tasks required for the smooth and efficient running of the office

PERSONAL ATTRIBUTES AND COMPETENCIES

• Enthusiastic and positive, can-do attitude
• Able and willing, in an unstructured environment, to be flexible, creative and juggle numerous competing priorities
• Ability to act ethically, responsibly and be accountable for actions
• Ability to respect other views/opinions
• Ability to have difficult conversations and be comfortable asking questions.
• Exceptional understanding of and appreciation for confidentiality and privacy
• Ability to identify sensitive information

Other Occupational Requirements

• A current and clear Criminal record check with Vulnerable sector check is required

DISCLAIMER

This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position. The incumbent may perform other duties as assigned, which are not specified in this description. A review and update of this job description will take place at the yearly performance review.