Remote Customer Support Advocate

Remote Customer Support Advocates use email, chat, and phone communication to help customers, with two weeks of remote training in Canada.

This Customer Happiness Advocate role supports customers through real-time conversations and needs-based solutions. You will work independently within daily schedules covering calls, simultaneous chats, emails, and follow-up documentation. The role requires professional English and modern computer skills.

Key Responsibilities:

• Answer customer inquiries through email, chat, and phone
• Resolve issues through human customer conversations
• Provide real-time, high-quality customer service
• Complete follow-up documentation after every customer ticket
• Review interactions and identify development opportunities

Requirements:

• Hold a work permit from Canada, Finland, Spain, or the UK
• Use G-Suite, presentation software, Slack, and Zoom
• Type at least 50 words per minute
• Demonstrate fluent professional English proficiency
• Work independently and meet expectations within deadlines

Bring thoughtful communication, multitasking, and customer support skills to Turtles’ remote Customer Happiness Advocate team.